Sutton (London) (SUO)

Managed by Southern 

 
Sutton station
Railway Bridge
High Street
Sutton
London
SM1 1JA
 

Station facilities

  • Station seating facilities

    Station seating facilities Platforms
  • Trolleys

  • Refreshments

    Note

    Coffee vendor, Platform 1 

  • ATM machine

    ATM machine
  • Toilets

    Toilets

    Toilets are located on Platform 1 and on Platform 2/3. The platform 2/3 facility is also a Changing Place facility. This provides a changing bench, hoist, height-adjustable sink, and non-slip floors.
    Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment, and provide the user with a private, comfortable and hygienic space.

  • Pay phone

  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

    Shops

    Convenience store, concourse 

 
 

Sutton (London)

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Route planning around the station including maps and platforms

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Station Message: Alert!

The lifts will be out of order between the main entrance and platform 2 & 3 from now until further notice at Sutton Surrey station.

From Friday 24 April until further notice, this ticket office will have reduced opening hours due to the coronavirus pandemic. Instead the new opening times will be:

Monday to Friday: 06:00 - 20:00

Saturday: 06:30 - 20:00

Sunday: 07:10 - 20:00

Getting to and from the station

 

Bicycle parking

YES
Storage location
Beside station
Storage spaces
142
Storage CCTV
Yes
Car Park
Station Car Park
Operator
APCOA Parking UK
Web address
https://www.southernrailway.com/travel-information/plan-your-journey/car-parking
Opening hours
Monday - Sunday 24 Hours a Day
Number of spaces
205  with 5 accessible spaces available
Accessible spaces may be used, free of charge, by Blue Badge holders. The car park is controlled by number plate recognition. You must ensure you display the full blue badge pack AND call/text the number shown at the station bays to register for free parking on the day of use. Penalty notice 
Free of charge
No
Daily rate
£6.70
Saturday rate
£6.60
Sunday rate
£2.25
Weekly rate
£27.50
CCTV Coverage
Yes
Onward travel information
Information to plan your onward journey is available in a printable format here.
Taxi
YES
Impaired mobility set down / pick up points available
Yes
Located at the front and side of the station

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:00 - 21:15
Saturday 06:30 - 21:15
Sunday 07:10 - 20:00
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Top-Up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued
Yes
Smartcards top-up
Not possible at this station
Smartcards validators
Yes
For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard
Penalty fares
Penalty fares apply for Southern Thameslink 
London fare zone
Zone 5

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Sunday 05:30 - 00:30
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes
Lost Property
Yes
Please visit www.southernrailway.com/lostproperty and use the webform to register your lost item.
CCTV
Yes
Location for Rail Replacement Services
Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.

Facilities

 
ATM Machine
Yes
Public Wi-Fi
Yes
Wifi information at this station
Refreshment facilities
Yes

Coffee vendor, Platform 1 

Shops
Yes
Type of shops available

Convenience store, concourse 

Toilets
Yes
Toilets Location

Toilets are located on Platform 1 and on Platform 2/3. The platform 2/3 facility is also a Changing Place facility. This provides a changing bench, hoist, height-adjustable sink, and non-slip floors.
Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment, and provide the user with a private, comfortable and hygienic space.

Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location
Available during staffing hours. Radar key controlled.
Waiting Rooms
Yes
Waiting rooms location
Platforms
Waiting rooms opening hours

Waiting rooms normally available when station is staffed

Accessibility and mobility access

 
Helpline Contact
If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 138 1016 | Textphone - 0800 138 1018
Helpline opening hours
Monday - Sunday 07:00 - 22:00

The assisted helpline is not available on Christmas Day.

Staff help available
Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Staff help available opening times
Monday - Sunday 05:30 - 00:30
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
This is a Category A station: This station has step-free level access to all platforms via lifts. Assistance Meeting Point is on platforms 2 and 3.
Wheelchairs available
No

Station Map

 
Station plan

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