Last updated:Today at 18:47
Train companies affected:Grand Central, Hull Trains, LNER, Lumo
Sutton (London) (SUO)
Sutton station, Railway Bridge, High Street, Sutton, London, SM1 1JA
The lifts are out of order between platform 4 and the footbridge at Sutton Surrey station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 21:00
- Opening Hours Saturday: 06:30 - 21:00
- Opening Hours Sunday: 07:10 - 21:00
London Fare Zone
Zone 5
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard notes
For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Staff Help Available
Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Customer Help Points
Yes
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category A station: This station has step-free access to all platforms.
Assistance Meeting Point is on platforms 2 and 3.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Available during staffing hours. Radar key controlled.
Waiting rooms
Yes
Waiting area may only be available during staffed hours at some locations.
There are heated waiting areas on the platforms.
Seating area
Yes
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Located at the front and side of the station
Accessible spaces
5 spaces
Free Parking is offered to all Blue Badge holders.
All Blue Badge holders need to register their vehicles on APCOA Blue Badge Portal or APCOA Connect, alternatively please call 01895 262122. Please ensure that your Blue Badge is displayed at all times when parking at this station car park. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge. You will need to register but parking is still free for Blue Badge holders.
Staff Help
Staff help available
Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
The assisted helpline is not available on Christmas Day.
0800 138 1016
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Toilets
Yes
Toilets are located on Platform 1 and on Platform 2/3. The platform 2/3 facility is also a Changing Place facility. This provides a changing bench, hoist, height-adjustable sink, and non-slip floors.Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment, and provide the user with a private, comfortable and hygienic space.
Accessible Toilets
Yes
Available during staffing hours. Radar key controlled.
Baby Changing
Yes
Waiting Rooms
Yes
Waiting area may only be available during staffed hours at some locations.
There are heated waiting areas on the platforms.
Seating Area
Yes
Operator
APCOA Parking UK
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
205 spaces
Accessible spaces
5 spaces
Free Parking is offered to all Blue Badge holders.
All Blue Badge holders need to register their vehicles on APCOA Blue Badge Portal or APCOA Connect, alternatively please call 01895 262122. Please ensure that your Blue Badge is displayed at all times when parking at this station car park. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge. You will need to register but parking is still free for Blue Badge holders.
Impaired mobility set down/pick up points available
Yes
Located at the front and side of the station
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £6.70
- Rate on Saturday £6.60
- Rate on Sunday £2.25
- Rate per week £27.50
ATM
Yes
Refreshment Facilities
Yes
Shops
Yes
Convenience store, concourse
Pay Phones
No
Bicycle Storage
Spaces
142 spaces
Cycles are left at owners risk. Abandoned cycles may be removed.
Type of Storage
Stands
Location
Beside station
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.
Yes
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
