Surbiton (SUR)
Managed by South Western Railway
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note -
ATM machine
-
Toilets
Toilets The toilets are located on all the platforms. The National key toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected] -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
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Tourist information office
-
Shops
Surbiton
Getting to and from the station
Bicycle parking
Compound- Storage sheltered
- Yes
- Storage spaces
- 330
-
Secure area
- Storage CCTV
- Yes
- Car Park
- Upside and Downside
- Note
-
Car Park 1 (Downside) is NOT step free
Weekend tickets available from 1100 Friday £10.50Off Peak from 1100 Monday to Friday
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 446 with 1 accessible spaces available
- Parking is chargeable for all vehicles
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £12.10
- Off peak rate
- £7.00
- Saturday rate
- £3.50
- Sunday rate
- £3.50
- Weekly rate
- £59.90
- Monthly rate
- £181.30
- 3 Monthly rate
- £543.90
- Annual rate
- £1969.00
-
Bank Holiday £3.50
- CCTV Coverage
- Yes
- Car Park
- Opening hours
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
Taxi Rank on the Victoria Road forecourt
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:20 - 21:45
Saturday 06:20 - 21:30
Sunday 07:20 - 21:30
- Location
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In the booking hall
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
Surbiton ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty fares
- Penalty fares apply for South Western Railway
- London fare zone
- Zone 6
Staffing and general services
- Information available from staff
- Information services - opening times
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
-
Help points are available on all platforms
- Lost Property
- Yes
-
Please register your lost property using the form at SWR Lost Property. It can take several days for items to turn up, we will let you know if they do.
- Customer Services
-
Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Station forecourt off Victoria road
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
-
Find WiFi Hotspots around Surbiton station
- Refreshment facilities
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are located on all the platforms. The National key toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected]
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
- Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 4 hours before your journey when travelling on South Western Railway (24 hours for journeys involving other train operators). Planning in advance isn’t always possible so do not worry if you haven't booked – our staff will do their best to assist you onto your preferred train.
- Helpline opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Staff help available at all times trains are running
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Step-free category B station - This station has step-free access from the main entrance to all platforms via lifts. There is no step-free access from the rear (South Bank) entrance.
- Wheelchairs available
- Yes
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