Truro (TRU)
Truro station, Station Road, Truro, Cornwall, TR1 3HH
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:45 - 20:05
- Opening Hours,Saturday: 06:40 - 19:05
- Opening Hours,Sunday: 09:15 - 18:30
Location
In ticket hall
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:15 - 00:30
- Information Services Opening Times,Saturday to Sunday: 05:15 - 23:30
Staff Help Available
- Staff Help Available,Monday to Friday: 05:15 - 00:30
- Staff Help Available,Saturday: 05:30 - 23:15
- Staff Help Available,Sunday: 08:00 - 23:30
Meeting point: Ticket office.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Left Luggage
Unavailable
Lost Property
Available
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
Trolleys
Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Step Free Category B1 Station Step free access available to both platforms 1 & 2 from the main road side buildings. Access to platform 3 via the footbridges and level crossing.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Waiting rooms
- Waiting rooms,Monday to Friday: 06:45 - 20:05
- Waiting rooms,Saturday: 06:40 - 19:05
- Waiting rooms,Sunday: 09:15 - 19:20
P3
Seating area
Available
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Yes
Impaired mobility set down/pick-up point available
Available
Accessible spaces
3 spaces
Located in short stay to front of station
Accessible car park equipment
Yes
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Ramp deployment from rear of vehicle
Ramps can only be deployed from the rear of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
The bay(s) a the drop-off and/or pick-up point and/or waiting area is/are less than is 2.4m wide by 4.8m
Number of set-down/ pick-up spaces
There is space for up to 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:15 - 00:30
- Staff help available,Saturday: 05:30 - 23:15
- Staff help available,Sunday: 08:00 - 23:30
Meeting point: Ticket office.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
Platform 2
Accessible Toilets
Available
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Baby Changing
Available
Platform 2 & 3
Showers
Available
Showers available for customers who have booked berths on the Night Riviera train.
Waiting Rooms
- Waiting Rooms,Monday to Friday: 06:45 - 20:05
- Waiting Rooms,Saturday: 06:40 - 19:05
- Waiting Rooms,Sunday: 09:15 - 19:20
P3
Seating Area
Available
First Class Lounge
- First Class Lounge,Monday to Friday: 07:00 - 22:30
- First Class Lounge,Saturday: 07:30 - 15:30
- First Class Lounge,Sunday: 20:15 - 21:45
The lounge is open for Night Riviera Sleeper customers only:
Monday to Friday - 1830 to 2230
Sunday - 2015 to 2145
Location: Platform 3
Tickets Accepted: All First Class
Facilities: Modern comfortable lounge with TV
Refreshments: Complimentary refreshments
Wi-Fi: Available
Showers: Yes
Concessions for Standard Class Sleeper Berth Customers: Yes
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
150 spaces
Accessible spaces
3 spaces
Located in short stay to front of station
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Notes
Find out more about car parking at this station.
Refreshment Facilities
Available
Café to Platform 2
Shops
Available
Café to Platform 2
Public Telephones
No
Public Wi-Fi
Available
Connect to "GWR Free Station WiFi"
Post Boxes
Available
Platform 2
Bicycle Storage
Spaces
10 spaces
Cycle hoops are provided for cycle parking.
Type of Storage
Stands
Location
Front of station
Sheltered
No
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
Bike Chain Bissoecornwallcyclehire.com01872 870 341located 4 miles from station
More Information
Transport Links
Front of the station.
Yes
Information to plan your onward journey is available in a printable format here
Find out more about links from GWR stations to airports.
Bike Chain Bissoecornwallcyclehire.com01872 870 341located 4 miles from station
