Truro (TRU)
Truro station, Station Road, Truro, Cornwall, TR1 3HH
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:45 - 20:05
- Opening Hours Saturday: 06:40 - 19:05
- Opening Hours Sunday: 09:15 - 18:30
Location
In ticket hall
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:15 - 00:30
- Information Services Opening Times Saturday to Sunday: 05:15 - 23:30
Staff Help Available
- Staff Help Available Monday to Friday: 05:15 - 00:30
- Staff Help Available Saturday: 05:30 - 23:15
- Staff Help Available Sunday: 08:00 - 23:30
Meeting point: Ticket office.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Luggage Storage
No
Lost Property
Yes
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Step Free Category B1 Station Step free access available to both platforms 1 & 2 from the main road side buildings. Access to platform 3 via the footbridges and level crossing.
Safety warning - Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge. Please take extra care when using this station.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Waiting rooms
- Waiting rooms Monday to Friday: 06:45 - 20:05
- Waiting rooms Saturday: 06:40 - 19:05
- Waiting rooms Sunday: 09:15 - 19:20
P3
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Yes
Impaired mobility set down/pick-up point
Yes
Accessible spaces
3 spaces
Located in short stay to front of station
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:15 - 00:30
- Staff help available Saturday: 05:30 - 23:15
- Staff help available Sunday: 08:00 - 23:30
Meeting point: Ticket office.
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Platform 2
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Baby Changing
Yes
Platform 2 & 3
Showers
Yes
Showers available for customers who have booked berths on the Night Riviera train.
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:45 - 20:05
- Waiting Rooms Saturday: 06:40 - 19:05
- Waiting Rooms Sunday: 09:15 - 19:20
P3
Seating Area
Yes
First Class Lounge
- First Class Lounge Monday to Friday: 07:00 - 22:30
- First Class Lounge Saturday: 07:30 - 15:30
- First Class Lounge Sunday: 20:15 - 21:45
The lounge is open for Night Riviera Sleeper customers only:
Monday to Friday - 1830 to 2230
Sunday - 2015 to 2145
Location: Platform 3
Tickets Accepted: All First Class
Facilities: Modern comfortable lounge with TV
Refreshments: Complimentary refreshments
Wi-Fi: Available
Showers: Yes
Concessions for Standard Class Sleeper Berth Customers: Yes
Operator
APCOA Parking (UK) Limited
- 0345 165 2030
- Station Road
- Truro
- TR1 3HH
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
150 spaces
Accessible spaces
3 spaces
Located in short stay to front of station
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £4.10
- Rate per week £20.50
- Rate per month £69.00
- Rate per 3 months £206.00
- Rate per year £560.00
Refreshment Facilities
Yes
Café to Platform 2
Shops
Yes
Café to Platform 2
Pay Phones
Yes
Public Wi-Fi
Yes
Connect to "GWR Free Station WiFi"
Post Boxes
Yes
Platform 2
Bicycle Storage
Spaces
10 spaces
Cycle hoops are provided for cycle parking.
Type of Storage
Stands
Location
Front of station
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Bike Chain Bissoecornwallcyclehire.com01872 870 341located 4 miles from station
More Information
Transport Links
Front of the station
Yes
Information to plan your onward journey is available in a printable format here
Bike Chain Bissoecornwallcyclehire.com01872 870 341located 4 miles from station
