Thetford (TTF)

Managed by Greater Anglia 

 
Thetford station
Station Road
Thetford
Norfolk
IP24 1AH
 

Station facilities

  • Station seating facilities

    Station seating facilities

    Under the canopy on platform 1 and next to the ticket office on platform 2

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

    Toilets

    Womens and accessible toilets are available in the waiting room on platform 1 and mens on platform 2.

    Toilets at this station are available at the following times:

    Weekdays (Mon - Fri) 07:00 : 13:00
    Saturdays 07:00 : 13:00
    Sundays closed

  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

 
 

Thetford

Stations made easy

Route planning around the station including maps and platforms

Show [TTF] route

 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
Platforms
Storage spaces
38

36Sheffield Stand spaces

Storage CCTV
No
Car Park
Station Car Park
Operator
National Car Parks Ltd
Web address
http://www.ncp.co.uk
Email address
[email protected]
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
35  with 2 accessible spaces available
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
Daily rate
£3.50
Off peak rate
£3.50
Saturday rate
£3.50
Sunday rate
£3.50
Weekly rate
£12.00
Monthly rate
£44.00
3 Monthly rate
£125.00
Annual rate
£437.00
CCTV Coverage
No
Onward travel information

Local bus services

Accessible taxis

Details of nearest taxis are shown on station information poster

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 07:00 - 13:30
Saturday 07:00 - 13:30
Sunday Closed
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note
On platform 2.
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
No
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 07:00 - 13:30
Saturday 07:00 - 13:30
Sunday Closed
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

Help points available on platforms 1 and 2

Lost Property
Yes
Monday - Friday 09:00 - 17:00
Customer Services

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Ticket gates
No
CCTV
No
Location for Rail Replacement Services

Replacement transport stop on the station forecourt

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Public Wi-Fi
Yes

Find WiFi Hotspots around Thetford station

Toilets
Yes
Toilets Location

Womens and accessible toilets are available in the waiting room on platform 1 and mens on platform 2.

Toilets at this station are available at the following times:

Weekdays (Mon - Fri) 07:00 : 13:00
Saturdays 07:00 : 13:00
Sundays closed

Accessible toilets
Yes
Baby changing facilities
No
National key toilets
No
Waiting Rooms
Yes
Waiting rooms location

Under the canopy on platform 1 and next to the ticket office on platform 2

Waiting rooms opening hours
Monday - Friday 07:00 - 13:00
Saturday 07:00 - 13:00
Sunday Closed

Accessibility and mobility access

 
Helpline Contact
0800 028 28 78
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Monday - Sunday 08:00 - 20:00

08:00 - 20:00

Staff help available
Yes

Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is highly recommended 

Staff help available opening times
Monday - Friday 07:00 - 13:30
Saturday 07:00 - 13:30

These are ticket office hours, all services have onboard staff

Ramp for train access
Yes
Step free access note

Whilst this station technically has step free access to each platform PLEASE NOTE we do not advise customers with restricted mobility to use platform 1 (arriving from Ely or departing for Norwich) as the route to the platform is along an unsurfaced road without a footpath and a long walking route from the ticket office. There is no step free access between platforms. For trains towards Ely (platform 2) the step free access it through the station car park off Station Road.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office when open or on the platform next to the boarding ramp when closed and the on-board staff will assist you to board and alight.

Wheelchairs available
Yes
Wheelchairs available open hours

Station Map

 
Station plan

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Stations made easy
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