Thetford (TTF)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
Station seating facilities Under the canopy on platform 1 and next to the ticket office on platform 2
-
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
Toilets Womens and accessible toilets are available in the waiting room on platform 1 and mens on platform 2.
Toilets at this station are available at the following times:
Weekdays (Mon - Fri) 07:00 : 13:00
Saturdays 07:00 : 13:00
Sundays closed -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Thetford
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Platforms
- Storage spaces
- 38
-
36Sheffield Stand spaces
- Storage CCTV
- No
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Web address
- http://www.ncp.co.uk
- Email address
- [email protected]
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 35 with 2 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £3.50
- Off peak rate
- £3.50
- Saturday rate
- £3.50
- Sunday rate
- £3.50
- Weekly rate
- £12.00
- Monthly rate
- £44.00
- 3 Monthly rate
- £125.00
- Annual rate
- £437.00
- CCTV Coverage
- No
- Onward travel information
-
Local bus services
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 07:00 - 13:30
Saturday 07:00 - 13:30
Sunday Closed
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- On platform 2.
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- No
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 07:00 - 13:30
Saturday 07:00 - 13:30
Sunday Closed
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
-
Help points available on platforms 1 and 2
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- No
- Location for Rail Replacement Services
-
Replacement transport stop on the station forecourt
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
- Toilets
- Yes
- Toilets Location
-
Womens and accessible toilets are available in the waiting room on platform 1 and mens on platform 2.
Toilets at this station are available at the following times:
Weekdays (Mon - Fri) 07:00 : 13:00
Saturdays 07:00 : 13:00
Sundays closed - Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
-
Under the canopy on platform 1 and next to the ticket office on platform 2
- Waiting rooms opening hours
-
Monday - Friday 07:00 - 13:00
Saturday 07:00 - 13:00
Sunday Closed
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
-
Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is highly recommended
- Staff help available opening times
-
Monday - Friday 07:00 - 13:30
Saturday 07:00 - 13:30
These are ticket office hours, all services have onboard staff
- Ramp for train access
- Yes
- Step free access note
-
Whilst this station technically has step free access to each platform PLEASE NOTE we do not advise customers with restricted mobility to use platform 1 (arriving from Ely or departing for Norwich) as the route to the platform is along an unsurfaced road without a footpath and a long walking route from the ticket office. There is no step free access between platforms. For trains towards Ely (platform 2) the step free access it through the station car park off Station Road.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office when open or on the platform next to the boarding ramp when closed and the on-board staff will assist you to board and alight.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
Find another station
You are here:
- Home
- Stations & On Train
- Thetford
