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Last updated:Today at 20:37
Train companies affected:CrossCountry, LNER, Lumo, TransPennine Express

Thetford (TTF)

Thetford station, Station Road, Thetford, Norfolk, IP24 1AH

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 07:00 - 13:30
  • Opening Hours Saturday: 07:00 - 13:30
  • Opening Hours Sunday: No
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 07:00 - 13:30
  • Information Services Opening Times Saturday: 07:00 - 13:30
  • Information Services Opening Times Sunday: No

Information is available from the ticket office during scheduled opening hours. Help points at this station are available for customers to use 24/7.

Staff Help Available

  • Staff Help Available Monday to Friday: 07:00 - 13:30
  • Staff Help Available Saturday: 07:00 - 13:30

Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on the ticket machine at this station

  • By using one of the two Help Points at this station

Customer Help Points

Yes

Help points can be found at the following location(s):

  • Platform 1 (for trains towards Norwich) - Between the steps and waiting room / toilets, fixed to the platform-facing wall of the station building

  • Platform 2 (for trains towards Ely and Cambridge) - Next to the yellow boarding ramp and below the customer information screen, fixed to the platform-facing wall of the station building

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

There is step free access from the carpark to Platform 2 (for trains towards Ely and Cambridge) only, with no step free access from the carpark to Platform 1 (for trains towards Norwich) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 1 via a footpath that leads to / from Croxton Road and this is the route that customers with restricted mobility are advised to use, as the other path that leads to / from Station Lane is along an unsurfaced road without a footpath. 

This station is a category B2 station according to ORR station classification system: https://www.orr.gov.uk/media/10955

Assistance meeting point is at the ticket office (during opening hours), or alternatively on the platform.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms
  • Waiting rooms Monday to Friday: 07:00 - 13:00
  • Waiting rooms Saturday: 07:00 - 13:00
  • Waiting rooms Sunday: No

The waiting rooms are located in the station buildings and are under the canopy on Platform 1 (for trains towards Norwich), and next to the ticket office on Platform 2 (for trains towards Ely and Cambridge).

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Accessible spaces

2 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Friday: 07:00 - 13:30
  • Staff help available Saturday: 07:00 - 13:30

Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on the ticket machine at this station

  • By using one of the two Help Points at this station

Customer Help Points and Meeting Point

Yes

Help points can be found at the following location(s):

  • Platform 1 (for trains towards Norwich) - Between the steps and waiting room / toilets, fixed to the platform-facing wall of the station building

  • Platform 2 (for trains towards Ely and Cambridge) - Next to the yellow boarding ramp and below the customer information screen, fixed to the platform-facing wall of the station building

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station

Toilets

Yes

The female and accessible toilets are located in the station building and are accessed via the waiting room on Platform 1 (for trains towards Norwich). A radar key is not required to access the accessible toilet facility. Male toilets are located on Platform 2 (for trains towards Ely and Cambridge). All toilets at this station are scheduled to be open at the following times:

Weekdays (Mon - Fri) 07:00 : 13:00Saturday 07:00 : 13:00Sunday closed

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

  • Waiting Rooms Monday to Friday: 07:00 - 13:00
  • Waiting Rooms Saturday: 07:00 - 13:00
  • Waiting Rooms Sunday: No

The waiting rooms are located in the station buildings and are under the canopy on Platform 1 (for trains towards Norwich), and next to the ticket office on Platform 2 (for trains towards Ely and Cambridge).

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

35 spaces

Accessible spaces

2 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Off-peak rate £3.70
  • Rate per day £3.70
  • Rate on Saturday £3.70
  • Rate on Sunday £3.70
  • Rate per week £14.00
  • Rate per month £46.00
  • Rate per 3 months £130.00
  • Rate per year £450.00

Refreshment Facilities

No

Pay Phones

Yes

Bicycle Storage

Spaces

40 spaces

Type of Storage

Stands

Location

There are ten cycle stands on Platform 1 (for trains towards Norwich), located underneath the footbridge steps. Another ten cycle stands have been temporarily moved from underneath the footbridge steps on Platform 2 (for trains towards Ely and Cambridge) to the opposite end of the same platform, beyond the main station building.

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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