Winchester (WIN)
Managed by South Western Railway
Station facilities
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Station seating facilities
Station seating facilities A heated waiting room is located on Platform 2. The seating complies with the Code of Practice.
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Trolleys
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Refreshments
Note Platform 2 - Costa Coffee offering hot and cold drinks, light snacks.
Platform 1 - Destino coffee shop offering hot and cold drinks, light snacks, hot breakfast food in the A.M. Pumpkin Café offering hot and cold drinks, light snacks, some baked goods. Also offers Newspapers and magazines.
Vending machines on both platforms offering snacks and cold drinks. -
ATM machine
ATM machine -
Toilets
Toilets Toilets are closed at 2030. The toilets are located on both platforms. The National key toilets are located on Platforms 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected] -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
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Shops
Shops Marks and Spencer in the booking hall on Platform 2. (closed since March 2020.)
Winchester
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Compound- Storage sheltered
- Yes
- Storage location
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Platform 1 car park, platform 2
- Storage spaces
- 286
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A New cycle hub includes 24 hour access, full CCTV coverage and maintenance tools.
- Storage CCTV
- Yes
- Car Park
- Main Car Park and Decked Car Park
- Note
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Weekend ticket available from 1200 Friday £7.90
Off Peak from 1600 Monday to Saturday
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 411 with 8 accessible spaces available
- Accessible car park equipment
- Free of charge
- No
- Daily rate
- £9.30
- Off peak rate
- £3.50
- Saturday rate
- £3.50
- Sunday rate
- £3.50
- Weekly rate
- £46.20
- Monthly rate
- £138.90
- 3 Monthly rate
- £416.70
- Annual rate
- £1379.00
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Bank Holiday £3.50
- CCTV Coverage
- No
- Car Park
- Smart Car
- Address
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- Note
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Weekend ticket available from 1200 Friday £4.80
Off Peak from 1600 Monday to Saturday
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 8 with 7 accessible spaces available
- Accessible car park equipment
- Free of charge
- No
- Daily rate
- £5.30
- Off peak rate
- £1.20
- Saturday rate
- £1.80
- Sunday rate
- £1.20
- Weekly rate
- £26.50
- Monthly rate
- £72.40
- 3 Monthly rate
- £217.20
- Annual rate
- £718.20
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Bank Holiday £1.80
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:30 - 20:30
Saturday 06:00 - 19:30
Sunday 07:00 - 20:30
Please note; these are the the opening times for the ticket office in the booking hall on platform 1. The ticket office on platform 2 is open from 06:15 - 08:40 Monday to Friday.
- Location
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In both booking halls
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
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Winchester ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty fares
- Penalty fares apply for South Western Railway
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
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Monday - Friday 05:30 - 23:00
Saturday 05:30 - 23:00
Sunday 05:30 - 22:00
- Customer help points
- Yes
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Help points are available on all platforms
- Lost Property
- Yes
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Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Winchester.
- Please click here for details on lost property and how to register a lost item.
- Customer Services
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Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
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Station Hill Bus Stop
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
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Find WiFi Hotspots around Winchester station
- Refreshment facilities
- Yes
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Platform 2 - Costa Coffee offering hot and cold drinks, light snacks.
Platform 1 - Destino coffee shop offering hot and cold drinks, light snacks, hot breakfast food in the A.M. Pumpkin Café offering hot and cold drinks, light snacks, some baked goods. Also offers Newspapers and magazines.
Vending machines on both platforms offering snacks and cold drinks. - Shops
- Yes
- Type of shops available
-
Marks and Spencer in the booking hall on Platform 2. (closed since March 2020.)
- Toilets
- Yes
- Toilets Location
- Toilets are closed at 2030. The toilets are located on both platforms. The National key toilets are located on Platforms 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected]
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
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A heated waiting room is located on Platform 2. The seating complies with the Code of Practice.
- Waiting rooms opening hours
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Monday - Sunday 06:00 - 21:00
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
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Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 23:00 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 23:00 please wait by the Assisted Boarding Point on the platform/s boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – our staff will do their best to assist you onto your preferred train. After staffing hours, you can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Meeting point for assistance - gateline or platforms. Assisted Boarding Point on platforms after staffing hours.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
- Helpline opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- Yes
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Staff help available until 23:00 daily
- Staff help available opening times
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Monday - Friday 05:45 - 23:00
Saturday 05:45 - 23:00
Sunday 06:30 - 23:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. This station has step-free access to all platforms. Access to Platform 1 (for trains towards London and Reading) is via ramp (1:18, 25m) from car park, drop-off etc.
Access to Platform 2 (for trains towards Southampton and Portsmouth) is step-free from forecourt (NB forecourt slopes away at 1:10).
Platform 2 night gate has short 1:8 ramp.
Access between platforms is via footbridge with lifts (available 24 hours), through subway (stepped) or via the street (745m, some narrow pavements and steep gradients) - Wheelchairs available
- Yes
- Wheelchairs available open hours
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