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Last updated:Today at 18:02
Train companies affected:Avanti West Coast, Caledonian Sleeper, ScotRail, TransPennine Express

Winchester (WIN)

Winchester station, Station Hill, Winchester, Hampshire, SO23 8TJ

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 20:30
  • Opening Hours Saturday: 06:00 - 19:30
  • Opening Hours Sunday: 07:00 - 20:30

Please note; these are the the opening times for the ticket office in the booking hall on platform 1. The ticket office on platform 2 is open from 06:15 - 08:40 Monday to Friday.

Location

In both booking halls

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Winchester ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:30 - 23:00
  • Information Services Opening Times Saturday: 05:30 - 23:00
  • Information Services Opening Times Sunday: 05:30 - 22:00

Staff Help Available

  • Staff Help Available Monday to Friday: 05:45 - 23:00
  • Staff Help Available Saturday: 05:45 - 23:00
  • Staff Help Available Sunday: 06:30 - 23:00

Staff help available until 23:00 daily

Customer Help Points

Yes

Help points are available on all platforms

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Winchester.

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. This station has step-free access to all platforms.

Access to Platform 1 (for trains towards London and Reading) is via ramp (1:18, 25m) from car park, drop-off etc.

Access to Platform 2 (for trains towards Southampton and Portsmouth) is step-free from forecourt (NB forecourt slopes away at 1:10). Platform 2 night gate has short 1:8 ramp.

Access between platforms is via footbridge with lifts (available 24 hours), through subway (stepped) or via the street (745m, some narrow pavements and steep gradients).

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Sunday: 06:00 - 21:00

A heated waiting room is located on Platform 2. The seating complies with the Code of Practice.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Accessible spaces

12 spaces

Accessible car park equipment

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:45 - 23:00
  • Staff help available Saturday: 05:45 - 23:00
  • Staff help available Sunday: 06:30 - 23:00

Staff help available until 23:00 daily

Customer Help Points and Meeting Point

Yes

Help points are available on all platforms

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station during staffed hours. Please make yourself known to staff at the Ticket Gateline. Outside of staffed hours, the guard will provide boarding and alighting assistance. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. During staffed hours, make yourself know to the station staff, or outside of these hours, make yourself known to the guard who will step-down onto the platform, or you can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Toilets

Yes

Toilets are closed at 2030. The toilets are located on both platforms. The National key toilets are located on Platforms 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].

Accessible Toilets

Yes

Baby Changing

No

Waiting Rooms

  • Waiting Rooms Monday to Sunday: 06:00 - 21:00

A heated waiting room is located on Platform 2. The seating complies with the Code of Practice.

Seating Area

Yes

Spaces

464 spaces

Accessible spaces

12 spaces

Accessible car park equipment

No

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £1.60
  • Off-peak rate £4.90
  • Rate per day £9.90
  • Rate on Saturday £4.90
  • Rate on Sunday £4.90
  • Rate per week £39.50
  • Rate per month £139.30
  • Rate per 3 months £417.90
  • Rate per year £1393.00

Notes

RingGo Code 2007.

Hourly rate available from 1200 from RingGo ONLY.

Bank Holiday £4.90.

Off-Peak from 1200 Monday to Friday.

Weekend ticket available from 0001 Friday until 0359 Tuesday £14.70.



ATM

Yes

Refreshment Facilities

Yes

Platform 2 - Costa Coffee offering hot and cold drinks, light snacks.Platform 1 - Destino coffee shop offering hot and cold drinks, light snacks, hot breakfast food in the A.M. Pumpkin Café offering hot and cold drinks, light snacks, some baked goods. Also offers Newspapers and magazines.Vending machines on both platforms offering snacks and cold drinks.

Shops

Yes

Urban Express in the booking hall on Platform 2.

Pay Phones

No

Public Wi-Fi

Yes

Find WiFi Hotspots around Winchester station

Post Boxes

Yes

Bicycle Storage

Spaces

286 spaces

A New cycle hub includes 24 hour access, full CCTV coverage and maintenance tools.

Type of Storage

Compounds

Location

Platform 1 car park, platform 2

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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