Last updated:Today at 17:15
Train companies affected:South Western Railway
Winchester (WIN)
Winchester station, Station Hill, Winchester, Hampshire, SO23 8TJ
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 20:30
- Opening Hours Saturday: 06:00 - 19:30
- Opening Hours Sunday: 07:00 - 20:30
Please note; these are the the opening times for the ticket office in the booking hall on platform 1. The ticket office on platform 2 is open from 06:15 - 08:40 Monday to Friday.
Location
In both booking halls
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Winchester ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:30 - 23:00
- Information Services Opening Times Saturday: 05:30 - 23:00
- Information Services Opening Times Sunday: 05:30 - 22:00
Staff Help Available
- Staff Help Available Monday to Friday: 05:45 - 23:00
- Staff Help Available Saturday: 05:45 - 23:00
- Staff Help Available Sunday: 06:30 - 23:00
Staff help available until 23:00 daily
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Winchester.
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. This station has step-free access to all platforms.
Access to Platform 1 (for trains towards London and Reading) is via ramp (1:18, 25m) from car park, drop-off etc.
Access to Platform 2 (for trains towards Southampton and Portsmouth) is step-free from forecourt (NB forecourt slopes away at 1:10). Platform 2 night gate has short 1:8 ramp.
Access between platforms is via footbridge with lifts (available 24 hours), through subway (stepped) or via the street (745m, some narrow pavements and steep gradients).
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Sunday: 06:00 - 21:00
A heated waiting room is located on Platform 2. The seating complies with the Code of Practice.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
12 spaces
Accessible car park equipment
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:45 - 23:00
- Staff help available Saturday: 05:45 - 23:00
- Staff help available Sunday: 06:30 - 23:00
Staff help available until 23:00 daily
Customer Help Points and Meeting Point
Yes
Help points are available on all platforms
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station during staffed hours. Please make yourself known to staff at the Ticket Gateline. Outside of staffed hours, the guard will provide boarding and alighting assistance. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. During staffed hours, make yourself know to the station staff, or outside of these hours, make yourself known to the guard who will step-down onto the platform, or you can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Toilets
Yes
Toilets are closed at 2030. The toilets are located on both platforms. The National key toilets are located on Platforms 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Sunday: 06:00 - 21:00
A heated waiting room is located on Platform 2. The seating complies with the Code of Practice.
Seating Area
Yes
Spaces
464 spaces
Accessible spaces
12 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.60
- Off-peak rate £4.90
- Rate per day £9.90
- Rate on Saturday £4.90
- Rate on Sunday £4.90
- Rate per week £39.50
- Rate per month £139.30
- Rate per 3 months £417.90
- Rate per year £1393.00
Notes
RingGo Code 2007.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £4.90.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £14.70.
ATM
Yes
Refreshment Facilities
Yes
Platform 2 - Costa Coffee offering hot and cold drinks, light snacks.Platform 1 - Destino coffee shop offering hot and cold drinks, light snacks, hot breakfast food in the A.M. Pumpkin Café offering hot and cold drinks, light snacks, some baked goods. Also offers Newspapers and magazines.Vending machines on both platforms offering snacks and cold drinks.
Shops
Yes
Urban Express in the booking hall on Platform 2.
Pay Phones
No
Public Wi-Fi
Yes
Find WiFi Hotspots around Winchester station
Post Boxes
Yes
Bicycle Storage
Spaces
286 spaces
A New cycle hub includes 24 hour access, full CCTV coverage and maintenance tools.
Type of Storage
Compounds
Location
Platform 1 car park, platform 2
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Station Hill Bus Stop
Information to plan your onward journey is available in a printable format here
