Last updated:Today at 20:36
Train companies affected:Southeastern, Thameslink
Last updated:Today at 20:21
Train companies affected:Avanti West Coast, Caledonian Sleeper, Northern, TransPennine Express
Wembley Central (WMB)
Wembley Central station, High Road, Wembley, Greater London, HA9 7AJ
The lift on platform 6 is out of service at Wembley Central station due to a structural defect. We currently expect this to be back in order by January 2026.
Station Information
Ticket Office
Opening Hours
Available
Ticket office will be open on a Sunday on Event days
Location
Ticket Hall
London Fare Zone
Zone 4
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Ticket office staff provide assistance where possible. See ticket office opening hours.
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
Information Available
- Yes - from help point
Customer Information
- Arrival Screens
- Live service information
- Departure Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Saturday: 05:19 - 00:33
- Information Services Opening Times,Sunday: 06:53 - 00:23
Information is available from staff
Staff Help Available
- Staff Help Available,Monday to Friday: Available
- Staff Help Available,Saturday: Available
- Staff Help Available,Sunday: Available
Customer Help Points
Yes
Customer Services Notes
TFL Customer Services Tel: 0343 222 1234
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 08:30 - 16:00
- Lost Property,Saturday: Unavailable
- Lost Property,Sunday: Unavailable
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free access lifts are available between the ticket hall and all platforms. Ramps are available for London North Western Railway, London Underground, Southern and London Overground. Due to a short platform. customers on Southern services travelling to Wembley Central should travel in the front seven coaches only. Please note that lifts to platforms 5 and 6 (London North Western and Southern services) are unavailable and not expected to be returned to service until January 2026.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Ticket office staff provide assistance where possible. See ticket office opening hours.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
Available
Platform 1 Only
Seating area
Unavailable
There are no seats in the ticket hall. Seats are available on the platform.
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Contact taxi operator directly
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
- Staff help available,Monday to Friday: Available
- Staff help available,Saturday: Available
- Staff help available,Sunday: Available
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are available inside and outside this station
Toilets
Available
In ticket hall area and also off Platform 6.
Accessible Toilets
Available
Baby Changing
Unavailable
Waiting Rooms
Available
Platform 1 Only
Seating Area
Unavailable
There are no seats in the ticket hall. Seats are available on the platform.
Refreshment Facilities
Unavailable
Public Telephones
No
Bicycle Storage
Spaces
48 spaces
Type of Storage
Stands
Sheltered
No
CCTV
No
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement buses serve stops near the station entrance. Buses towards Harrow & Wealdstone serve stops to the west of the main station entrance on the same side of the road, and buses towards Queens Park serve stops on the opposite side of the road to the station
Please visit Tfl.gov.uk for details of London bus routes and destinations served.
Bakerloo Line trains between Harrow & Wealdstone and Queens Park stop at the station.
Interchange available on Southern services to Gatwick Airport. Services will not be direct.
