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Wembley Central (WMB)

Wembley Central station, High Road, Wembley, Greater London, HA9 7AJ

The lifts are out of order between platform 2 and the station entrance / exit at Wembley Central.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

Available

Ticket office will be open on a Sunday on Event days

Location

Ticket Hall

London Fare Zone

Zone 4

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Unavailable

Ticket office staff provide assistance where possible. See ticket office opening hours.

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

 Southern's smartcard is called 'the key'.  To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

Information Available

  • Yes - from help point

Customer Information

  • Arrival Screens
  • Live service information
  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Saturday: 05:19 - 00:33
  • Information Services Opening Times,Sunday: 06:53 - 00:23

Information is available from staff

Staff Help Available

  • Staff Help Available,Monday to Friday: Available
  • Staff Help Available,Saturday: Available
  • Staff Help Available,Sunday: Available

Customer Help Points

Yes

Customer Services Notes

TFL Customer Services  Tel:  0343 222 1234

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Friday: 08:30 - 16:00
  • Lost Property,Saturday: Unavailable
  • Lost Property,Sunday: Unavailable

CCTV at the Station

Yes

Help Point location

Help Points are available inside and outside this station

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step-free access lifts are available between the ticket hall and all platforms. Ramps are available for London North Western Railway, London Underground, Southern and London Overground. Due to a short platform. customers on Southern services travelling to Wembley Central should travel in the front seven coaches only. Please note that lifts to platforms 5 and 6 (London North Western and Southern services) are unavailable and not expected to be returned to service until January 2026.

Ticket barriers and gates

Available

Accessible ticket machines

Available

Height adjusted ticket office counter

Unavailable

Ticket office staff provide assistance where possible. See ticket office opening hours.

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Waiting rooms

Available

Platform 1 Only

Seating area

Unavailable

There are no seats in the ticket hall. Seats are available on the platform.

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Wide access gates - underneath Ticket Barrier and gates

There are automatic wide aisle gates that are less than 0.9 metres wide

Getting to and from the station

Accessible taxis here

Available

Contact taxi operator directly

Impaired mobility set down/pick-up point available

Unavailable

Staff Help

Staff help available
  • Staff help available,Monday to Friday: Available
  • Staff help available,Saturday: Available
  • Staff help available,Sunday: Available
Customer Help Points

Yes

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

Help Points are available inside and outside this station

Toilets

Available

In ticket hall area and also off Platform 6.

Accessible Toilets

Available

Baby Changing

Unavailable

Waiting Rooms

Available

Platform 1 Only

Seating Area

Unavailable

There are no seats in the ticket hall. Seats are available on the platform.

Refreshment Facilities

Unavailable

Public Telephones

No

Bicycle Storage

Spaces

48 spaces

Type of Storage

Stands

Sheltered

No

CCTV

No

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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