Last updated:Today at 17:26
Train companies affected:Avanti West Coast, London Northwestern Railway
Windsor & Eton Central (WNC)
Windsor & Eton Central station, Royal Windsor Shopping Centre, Thames Street, Windsor, Berkshire, SL4 1PJ
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:40 - 19:00
- Opening Hours,Saturday: 06:40 - 19:00
- Opening Hours,Sunday: 08:20 - 17:50
Location
On Concourse in front of platform
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:40 - 20:20
- Information Services Opening Times,Saturday: 06:40 - 19:50
- Information Services Opening Times,Sunday: 08:20 - 17:50
Staff Help Available
- Staff Help Available,Monday to Friday: 06:40 - 20:20
- Staff Help Available,Saturday: 06:40 - 19:50
- Staff Help Available,Sunday: 08:20 - 17:50
Meeting point: Ticket office.
This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Left Luggage
Unavailable
Lost Property
Available
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step Free Category A station - This station has step free access to the platform.
This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
Seating area
Available
Induction loop pay phones
Available
No
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Please request staff assistance.
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:40 - 20:20
- Staff help available,Saturday: 06:40 - 19:50
- Staff help available,Sunday: 08:20 - 17:50
Meeting point: Ticket office.
This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
These are located approximatly 100m from station entrance
Accessible Toilets
Unavailable
Baby Changing
Available
Waiting Rooms
Unavailable
Seating Area
Available
ATM
Available
On shopping concourse adjacent to station
Currency Exchange
Available
Refreshment Facilities
Available
On shopping concourse adjacent the station
Shops
Available
On shopping concourse adjacent the station
Public Telephones
Yes
Accessible Public Telephones
Available
No
Public Wi-Fi
Unavailable
Find WiFi Hotspots near this station
Bicycle Storage
Spaces
60 spaces
Please note cycles can be carried on our trains free of charge.
Type of Storage
Stands
Location
Adjacent to platform entrance
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
No
More Information
Transport Links
Bus stop outside Harte & Garter Hotel, opposite Windsor Castle.
No
Information to plan your onward journey is available in a printable format here
Find out more about links from GWR stations to airports.
No
