Weston-super-Mare (WSM)
Weston-super-Mare station, Station Approach, Weston-super-Mare, Somerset, BS23 1XY
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:10 - 17:45
- Opening Hours,Saturday: 06:10 - 17:45
- Opening Hours,Sunday: 10:20 - 18:20
Location
In ticket hall
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Smart ticketing is the easy way to buy your train tickets. There’s no paper to worry about, so you can skip any queues at the station.
More information at www.gwr.com/your-tickets/smart-tickets
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:15 - 23:59
- Information Services Opening Times,Saturday: 05:15 - 23:00
- Information Services Opening Times,Sunday: 07:00 - 23:59
Staff Help Available
- Staff Help Available,Monday to Saturday: 05:30 - 00:15
- Staff Help Available,Sunday: 07:00 - 00:00
Meeting point: Ticket office.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
For a 360 tour of the station please click HERE or for a guided video tour click HERE.
Left Luggage
Unavailable
Lost Property
Available
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
Trolleys
Available
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Step Free Category B2 station. This station has a degree of step free access as both platforms can be approached via adjacent roads to access step free however the Taunton bound platform can only be accessed on the station via a step bridge.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Waiting rooms
Available
Seating area
Available
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
No specific area.Assisted Travel meeting point - customer assistance office platform 2. Please notify a member of staff.
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Impaired mobility set-down/ pick-up point note
This is a drop-off point only
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
Lane is at least 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 05:30 - 00:15
- Staff help available,Sunday: 07:00 - 00:00
Meeting point: Ticket office.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are available inside and outside this station
Toilets
Available
The toilets are located on Platform 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Accessible Toilets
Available
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Baby Changing
Available
Female toilets
Waiting Rooms
Available
Seating Area
Available
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
120 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
No specific area.Assisted Travel meeting point - customer assistance office platform 2. Please notify a member of staff.
Car park CCTV
No
Parking charges
Parking charges apply
Notes
Find out more about car parking at this station.
Refreshment Facilities
Available
Cafe
Shops
Available
Cafe
Public Telephones
No
Public Wi-Fi
Unavailable
Post Boxes
Available
Bicycle Storage
Spaces
52 spaces
Type of Storage
Stands
Location
At the front of the station, platform 1 and 2
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Front of the station.
Taxi rank is available at the station.
Information to plan your onward journey is available in a printable format here
Find out more about links from GWR stations to airports.
