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Weston-super-Mare (WSM)

Weston-super-Mare station, Station Approach, Weston-super-Mare, Somerset, BS23 1XY

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:10 - 17:45
  • Opening Hours Saturday: 06:10 - 17:45
  • Opening Hours Sunday: 10:20 - 18:20
Location

In ticket hall

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard notes

Smart ticketing is the easy way to buy your train tickets. There’s no paper to worry about, so you can skip any queues at the station.

More information at www.gwr.com/your-tickets/smart-tickets

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:15 - 23:59
  • Information Services Opening Times Saturday: 05:15 - 23:00
  • Information Services Opening Times Sunday: 07:00 - 23:59

Staff Help Available

  • Staff Help Available Monday to Saturday: 05:30 - 00:15
  • Staff Help Available Sunday: 07:00 - 00:00

Meeting point: Ticket office.

Customer Help Points

Yes

Customer Services Notes

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Luggage Storage

No

Lost Property

Yes

Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.

Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.

Register your lost item here

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

Step Free Category B2 station. This station has a degree of step free access as both platforms can be approached via adjacent roads to access step free however the Taunton bound platform can only be accessed on the station via a step bridge.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Accessible toilet opening and closing times are the same as the staffing hours of the station.

The radar key is available from station staff.

Waiting rooms

Yes

Seating area

Yes

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

No specific area.Assisted Travel meeting point - customer assistance office platform 2. Please notify a member of staff.

Accessible spaces

Not Specified

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Saturday: 05:30 - 00:15
  • Staff help available Sunday: 07:00 - 00:00

Meeting point: Ticket office.

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on Platform 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.

Accessible Toilets

Yes

Accessible toilet opening and closing times are the same as the staffing hours of the station.

The radar key is available from station staff.

Baby Changing

Yes

Female toilets

Waiting Rooms

Yes

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

120 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

No specific area.Assisted Travel meeting point - customer assistance office platform 2. Please notify a member of staff.

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £2.50
  • Rate per week £12.50
  • Rate per month £47.00
  • Rate per 3 months £140.00
  • Rate per year £520.00

Refreshment Facilities

Yes

Cafe

Shops

Yes

Cafe

Pay Phones

Yes

Public Wi-Fi

No

Post Boxes

Yes

Bicycle Storage

Spaces

52 spaces

Type of Storage

Stands

Location

At the front of the station, platform 1 and 2

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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