Last updated:Today at 12:15
Train companies affected:CrossCountry, Great Western Railway
Weston-super-Mare (WSM)
Weston-super-Mare station, Station Approach, Weston-super-Mare, Somerset, BS23 1XY
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:10 - 17:45
- Opening Hours Saturday: 06:10 - 17:45
- Opening Hours Sunday: 10:20 - 18:20
Location
In ticket hall
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:15 - 23:59
- Information Services Opening Times Saturday: 05:15 - 23:00
- Information Services Opening Times Sunday: 07:00 - 23:59
Staff Help Available
- Staff Help Available Monday to Saturday: 05:30 - 00:15
- Staff Help Available Sunday: 07:00 - 00:00
Meeting point: Ticket office.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Luggage Storage
No
Lost Property
Yes
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you. Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us. Register your lost item here
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Step Free Category B2 station. This station has a degree of step free access as both platforms can be approached via adjacent roads to access step free however the Taunton bound platform can only be accessed on the station via a step bridge.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Waiting rooms
Yes
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
No specific area.Assisted Travel meeting point - customer assistance office platform 2. Please notify a member of staff.
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Saturday: 05:30 - 00:15
- Staff help available Sunday: 07:00 - 00:00
Meeting point: Ticket office.
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Baby Changing
Yes
Female toilets
Waiting Rooms
Yes
Seating Area
Yes
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
120 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
No specific area.Assisted Travel meeting point - customer assistance office platform 2. Please notify a member of staff.
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £2.50
- Rate per week £12.50
- Rate per month £47.00
- Rate per 3 months £140.00
- Rate per year £520.00
Refreshment Facilities
Yes
Cafe
Shops
Yes
Cafe
Pay Phones
Yes
Public Wi-Fi
No
Post Boxes
Yes
Bicycle Storage
Spaces
52 spaces
Type of Storage
Stands
Location
At the front of the station, platform 1 and 2
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Front of the station
Taxi rank is available at the station.
Information to plan your onward journey is available in a printable format here
