Ashford (Surrey) (AFS)

Managed by South Western Railway 

 
Ashford (Surrey) station
Station Approach
Ashford
Surrey
TW15 2QN
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note
  • ATM machine

  • Toilets

    Toilets The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

    Note
  • Tourist information office

  • Shops

 
 

Ashford (Surrey)

Stations made easy

Route planning around the station including maps and platforms

Show [AFS] route

 

Getting to and from the station

 

Bicycle parking

Wheel Racks
Storage sheltered
No
Storage location

Car park

Storage spaces
24
Storage CCTV
No
Car Park
Station Car Park
Note

Weekend Tickets available after 1045 Friday £7.90

Off Peak from 1045 Monday to Friday

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
92  with 2 accessible spaces available
Accessible car park equipment
 
Free of charge
No
Daily rate
£5.70
Off peak rate
£3.50
Saturday rate
£3.50
Sunday rate
£3.50
Weekly rate
£27.50
Monthly rate
£82.50
3 Monthly rate
£247.50
Annual rate
£799.00

Bank Holiday £3.50 

CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:25 - 13:25
Saturday 08:00 - 14:00
Sunday 08:55 - 16:25
Location

Near the station entrance and on platform 1

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes

Ashford ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Penalty fares
Penalty fares apply for South Western Railway 

Staffing and general services

 
Information available from staff
Yes - from information point 
Information services - opening times
Monday - Friday 06:25 - 13:25
Saturday 08:00 - 14:00
Sunday 08:55 - 16:25
 
Customer help points
Yes

Customer Help points are located on every platform

Lost Property
Yes
Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Ashford.

Please click here for details on lost property and how to register a lost item.
Customer Services

Please contact our Customer Service Centre on 0345 6000 650

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Woodthorpe Road - London Transport bus stops

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Post box
Yes
Public Wi-Fi
Yes
Refreshment facilities
Yes
Toilets
Yes
Toilets Location
The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Accessible toilets
Yes
Baby changing facilities
No
National key toilets
Yes
National key toilets location
The National key toilets are located in the Waiting Room; these toilets are operated by a radar key.
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 5282100
Assisted travel

If you want to plan your travel you can book assistance up to 2 hours before your journey, please call our contact centre team 0800 528 2100 . Our assisted travel helpline is open 24 hours a day, except on Christmas Day and Boxing Day. You just need to tell us where you are, where you're travelling to, and how we can help. We will confirm the arrangements with you. We will send a text message to the guard of the service that you intend to travel on, providing them with advance notice.

When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.

Assisted Boarding Points

A dedicated meeting point so you can just Turn Up and Go When you arrive at the station find the Assisted Boarding Point on the platform using:

* Information posters

* Website information

* Assisted Boarding Points Icon

* Announcements and customer information boards around the station. 

Scan the WhatsApp QR code or use our WhatsApp number 0800 528 6599 to send a message . You just need to tell us where you are, where you're travelling to, and how we can help. We’ll send a text message to the guard of the service that you intend to travel on, providing them with advance notice. We will send you a text confirmation.

When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.

Helpline opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day

24 hours a day, except Christmas Day and Boxing Day

Staff help available
Yes
Staff help available opening times
Monday - Friday 06:30 - 10:30
Saturday - Sunday Closed
Ramp for train access
Yes
Step free access coverage
No
Step free access note

Step-free category B2 Station. Near-level access to Platform 2 (for trains towards Staines) via main entrance or side gate. Step-free access to Platform 1 (for trains towards London) via separate entrance from long footpath, and short ramp at approx 1:15 gradient. Step-free access between platforms is only via the street (approx 620m).

Please be aware that this station has no tactile paving on the platform edge.

Wheelchairs available
No

Station Map

 
Station plan

View larger version
Stations made easy
Show [AFS] route

Find another station