Ashford (Surrey) (AFS)
Managed by South Western Railway
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note -
ATM machine
-
Toilets
Toilets The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Ashford (Surrey)
Getting to and from the station
Bicycle parking
Wheel Racks- Storage sheltered
- No
- Storage location
-
Car park
- Storage spaces
- 24
- Storage CCTV
- No
- Car Park
- Station Car Park
- Note
-
Weekend Tickets available after 1045 Friday £7.90
Off Peak from 1045 Monday to Friday
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 92 with 2 accessible spaces available
- Accessible car park equipment
- Free of charge
- No
- Daily rate
- £5.70
- Off peak rate
- £3.50
- Saturday rate
- £3.50
- Sunday rate
- £3.50
- Weekly rate
- £27.50
- Monthly rate
- £82.50
- 3 Monthly rate
- £247.50
- Annual rate
- £799.00
-
Bank Holiday £3.50
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:25 - 13:25
Saturday 08:00 - 14:00
Sunday 08:55 - 16:25
- Location
-
Near the station entrance and on platform 1
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
Ashford ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty fares
- Penalty fares apply for South Western Railway
Staffing and general services
- Information available from staff
- Yes - from information point
- Information services - opening times
-
Monday - Friday 06:25 - 13:25
Saturday 08:00 - 14:00
Sunday 08:55 - 16:25
- Customer help points
- Yes
-
Customer Help points are located on every platform
- Lost Property
- Yes
-
Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Ashford.
- Please click here for details on lost property and how to register a lost item.
- Customer Services
-
Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
- Woodthorpe Road - London Transport bus stops
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
- The National key toilets are located in the Waiting Room; these toilets are operated by a radar key.
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
-
If you want to plan your travel you can book assistance up to 2 hours before your journey, please call our contact centre team 0800 528 2100 . Our assisted travel helpline is open 24 hours a day, except on Christmas Day and Boxing Day. You just need to tell us where you are, where you're travelling to, and how we can help. We will confirm the arrangements with you. We will send a text message to the guard of the service that you intend to travel on, providing them with advance notice.
When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.
Assisted Boarding Points
A dedicated meeting point so you can just Turn Up and Go When you arrive at the station find the Assisted Boarding Point on the platform using:
* Information posters
* Website information
* Assisted Boarding Points Icon
* Announcements and customer information boards around the station.
Scan the WhatsApp QR code or use our WhatsApp number 0800 528 6599 to send a message . You just need to tell us where you are, where you're travelling to, and how we can help. We’ll send a text message to the guard of the service that you intend to travel on, providing them with advance notice. We will send you a text confirmation.
When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.
- Helpline opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 06:30 - 10:30
Saturday - Sunday Closed
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
-
Step-free category B2 Station. Near-level access to Platform 2 (for trains towards Staines) via main entrance or side gate. Step-free access to Platform 1 (for trains towards London) via separate entrance from long footpath, and short ramp at approx 1:15 gradient. Step-free access between platforms is only via the street (approx 620m).
Please be aware that this station has no tactile paving on the platform edge.
- Wheelchairs available
- No
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