Ashford (Surrey) (AFS)

Managed by South Western Railway 

 
Ashford (Surrey) station
Station Approach
Ashford
Surrey
TW15 2QN
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note

  • ATM machine

  • Toilets

    Toilets The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

  • Pay phone

    Pay phone Cards and Coins

  • Internet

  • Post box

    Note

  • Tourist information office

  • Shops

 
 

Ashford (Surrey)

Stations made easy

Route planning around the station including maps and platforms

Show [AFS] route

 

Getting to and from the station

 

Bicycle parking

Wheel Racks
Storage sheltered
No
Storage location

Car park

Storage spaces
24
Storage CCTV
No
Car Park
Station Car Park
Note

Prices valid from 28th July 2019

Weekend Tickets available after 1045 Friday £7.90

Off Peak from 1045 Monday to Friday

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
92  with 2 accessible spaces available
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
No
Daily rate
£5.70
Off peak rate
£3.50
Saturday rate
£3.50
Sunday rate
£3.50
Weekly rate
£27.50
Monthly rate
£82.50
3 Monthly rate
£247.50
Annual rate
£799.00

Bank Holiday £3.50 

CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:25 - 13:25
Saturday 08:00 - 14:00
Sunday 08:55 - 16:25
Location

Near the station entrance and on platform 1

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards validators
No

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 06:25 - 13:25
Saturday 08:00 - 14:00
Sunday 08:55 - 16:25
 
Customer help points
Yes

Customer Help points are located on every platform

Lost Property
Yes
Customer Services

Please contact our Customer Service Centre on 0345 6000 650

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Woodthorpe Road - London Transport bus stops

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Post box
Yes
Refreshment facilities
Yes
Toilets
Yes
Toilets Location
The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Accessible toilets
Yes
Baby changing facilities
No
National key toilets
Yes
National key toilets location
The National key toilets are located in the Waiting Room; these toilets are operated by a radar key.
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 5282100
Assisted travel
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – our staff will do their best to assist you onto your preferred train.
Helpline opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day

24 hours a day, except Christmas Day and Boxing Day

Staff help available
Yes
Staff help available opening times
Monday - Friday 06:30 - 10:30
Ramp for train access
Yes
Step free access coverage
No
Step free access note

Step-free category B Station - Near-level access to Platform 2 (for trains towards Staines)  via main entrance or side gate. Step-free access to Platform 1 (for trains towards London) via separate entrance from long footpath, and short ramp at approx 1:15 gradient. Step-free access between platforms is only via the street (approx 620m)

Wheelchairs available
No

Station Map

 
Station plan

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Stations made easy
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