Ash Vale (AHV)

Managed by South Western Railway 

 
Ash Vale station
Station Approach
Ash Vale
Hampshire
GU12 5LP
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Buffet
  • ATM machine

  • Toilets

    Toilets The toilets are located on Platform 2.
  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

    Shops Kiosk
 
 

Ash Vale

Stations made easy

Route planning around the station including maps and platforms

Show [AHV] route

 

Getting to and from the station

 

Bicycle parking

Wheel Racks
Storage sheltered
No
Storage spaces
42
Storage CCTV
Yes
Car Park
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:25 - 12:00
Saturday 08:00 - 13:00
Sunday Closed
Public Holidays 08:00 - 13:00
Location

By entrance to booking hall

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes

Ash Vale ticket office has Smartcard facilities including issuing new cards and selling tickets to Smartcard.

Penalty fares
Penalty fares apply for South Western Railway 

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 06:25 - 12:00
Saturday 08:00 - 13:00
Sunday Closed
 
Passenger Information Systems
Departure screens
Customer help points
Yes

Customer Help points are located on every platform

Lost Property
Yes

Please register your lost property using the form at SWR Lost Property. It can take several days for items to turn up, we will let you know if they do.

Customer Services

Please contact our Customer Service Centre on 0345 6000 650

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

To Aldershot: Lysons Avenue (B3166) bus shelter. 

To Ascot/Woking / Farnborough: Frimley Road (B3411) bus shelter.

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Public Wi-Fi
Yes

Find WiFi Hotspots around Ash Vale station

Refreshment facilities
Yes
Buffet
Shops
Yes
Type of shops available
Kiosk
Toilets
Yes
Toilets Location
The toilets are located on Platform 2.
Baby changing facilities
No
National key toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 5282100
Assisted travel
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – please make yourself known to the Guard, who will step out onto the platform when the train arrives.
Helpline opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day

24 hours a day, except Christmas Day and Boxing Day

Staff help available
No
Ramp for train access
No
Step free access coverage
No
Step free access note
Step-free category C station. Steps to both platforms
Wheelchairs available
No
Nearest station with more facilities CRS Code
AldershotWoking
Nearest station notes

Passengers for stations towards Ascot and Alton are advised to use Aldershot station. Passengers for stations towards London Waterloo are advised to use Woking station.

Station Map

 
Station plan

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Stations made easy
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