Last updated:Today at 17:15
Train companies affected:South Western Railway
Ash Vale station, Station Approach, Ash Vale, Hampshire, GU12 5LP
The ticket office is located on Platform 1.
A Ticket Vending Machine is located by the entrance to the booking hall.
Yes
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
Yes
Ash Vale ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Yes
Customer Help points are located on every platform
Please contact our Customer Service Centre on 0345 6000 650
No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Ash Vale.
Yes
This station does not have step-free access to any platform.
Step-free category C station. Steps to both platforms.
No
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
No
N/A
Yes
Yes
No
No
No
Yes
Customer Help points are located on every platform
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Yes
The toilets are located on Platform 2.
No
N/A
No
Yes
Yes
Yes
Buffet and a kiosk.
Yes
Kiosk
Yes
42 spaces
Racks
No
Yes
There are no cycle hire facilities at this station
To Aldershot: Lysons Avenue (B3166) bus shelter.
To Ascot/Woking / Farnborough: Frimley Road (B3411) bus shelter.
Information to plan your onward journey is available in a printable format here