Last updated:Today at 17:15
Train companies affected:South Western Railway
Ash Vale (AHV)
Ash Vale station, Station Approach, Ash Vale, Hampshire, GU12 5LP
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:25 - 12:00
- Opening Hours Saturday: 08:00 - 13:00
- Opening Hours Sunday: No
Location
The ticket office is located on Platform 1.
A Ticket Vending Machine is located by the entrance to the booking hall.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Ash Vale ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:25 - 12:00
- Information Services Opening Times Saturday: 08:00 - 13:00
- Information Services Opening Times Sunday: No
Staff Help Available
- Staff Help Available Monday to Friday: 06:25 - 12:00
- Staff Help Available Saturday: 08:00 - 13:00
- Staff Help Available Sunday: No
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Ash Vale.
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
Step-free category C station. Steps to both platforms.
Ticket barriers and gates
No
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
N/A
Waiting rooms
Yes
Seating area
Yes
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:25 - 12:00
- Staff help available Saturday: 08:00 - 13:00
- Staff help available Sunday: No
Customer Help Points and Meeting Point
Yes
Customer Help points are located on every platform
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Toilets
Yes
The toilets are located on Platform 2.
Accessible Toilets
No
N/A
Baby Changing
No
Waiting Rooms
Yes
Seating Area
Yes
Refreshment Facilities
Yes
Buffet and a kiosk.
Shops
Yes
Kiosk
Pay Phones
Yes
Bicycle Storage
Spaces
42 spaces
Type of Storage
Racks
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
To Aldershot: Lysons Avenue (B3166) bus shelter.
To Ascot/Woking / Farnborough: Frimley Road (B3411) bus shelter.
Information to plan your onward journey is available in a printable format here
