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Aldershot (AHT)

Aldershot station, Station Road, Aldershot, Hampshire, GU11 1HN

The Gentlemen's toilets are out of order at Aldershot station.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:20 - 21:18
  • Opening Hours Saturday: 06:20 - 21:18
  • Opening Hours Sunday: 07:35 - 18:55
Location

The ticket office is located on Platform 1.

Ticket Vending Machines are located outside station near ticket office entrance.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Aldershot ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from information point
  • Yes - from help point

Customer Information Screens

  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:30 - 23:55
  • Information Services Opening Times Saturday: 05:30 - 23:55
  • Information Services Opening Times Sunday: 07:00 - 23:00

Staff Help Available

  • Staff Help Available Monday to Friday: 05:30 - 23:55
  • Staff Help Available Saturday: 05:30 - 23:55
  • Staff Help Available Sunday: 07:00 - 23:00

Customer Help Points

Yes

Customer Help points are located on every platform

Customer Services Notes

Please contact our Customer Services Department on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Aldershot.

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step-free category A Station. This station has step-free access to all platforms. Level access to Platform 1. Lifts to Platforms 2/3.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

The National key toilets are located on Platform 1 near the subway; these toilets are operated by a radar key. A radar key is available from station staff upon request. The accessible toilet is available during station staffed hours.

Waiting rooms
  • Waiting rooms Monday to Friday: 05:30 - 23:55
  • Waiting rooms Saturday: 05:30 - 23:55
  • Waiting rooms Sunday: 07:00 - 23:00

Platforms 1 & 2/3. Waiting rooms are heated and seating complies with the Joint Code of Practice. All waiting rooms have step-free access.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Accessible spaces

4 spaces

Parking is chargeable for all vehicles.

Accessible car park equipment

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:30 - 23:55
  • Staff help available Saturday: 05:30 - 23:55
  • Staff help available Sunday: 07:00 - 23:00
Customer Help Points and Meeting Point

Yes

Customer Help points are located on every platform

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Toilets

Yes

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].

Accessible Toilets

Yes

The National key toilets are located on Platform 1 near the subway; these toilets are operated by a radar key. A radar key is available from station staff upon request. The accessible toilet is available during station staffed hours.

Baby Changing

No

Waiting Rooms

  • Waiting Rooms Monday to Friday: 05:30 - 23:55
  • Waiting Rooms Saturday: 05:30 - 23:55
  • Waiting Rooms Sunday: 07:00 - 23:00

Platforms 1 & 2/3. Waiting rooms are heated and seating complies with the Joint Code of Practice. All waiting rooms have step-free access.

Seating Area

Yes

Spaces

207 spaces

Accessible spaces

4 spaces

Parking is chargeable for all vehicles.

Accessible car park equipment

No

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £1.40
  • Off-peak rate £4.20
  • Rate per day £8.50
  • Rate on Saturday £4.20
  • Rate on Sunday £4.20
  • Rate per week £33.90
  • Rate per month £119.70
  • Rate per 3 months £359.10
  • Rate per year £1197.00

Notes

RingGo Code 2025.

Hourly rate available from 1200 from RingGo ONLY.

Bank Holiday £4.20.

Off-Peak from 1200 Monday to Friday.

Weekend ticket available from 0001 Friday until 0359 Tuesday £12.60.

ATM

Yes

Refreshment Facilities

Yes

Vending machines on platform 1 and another on platform 2/3 that offer chocolates, soft drinks and water. There is also a coffee shop (coffee bean) in front of the station that sells hot and cold drinks, pastries, snacks and hot sandwiches.

Pay Phones

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

39 spaces

3 cycle lockers and 36 cycle stand parking spaces

Type of Storage

Compounds, Lockers & Racks

Location

Platform 1 and car park

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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