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Last updated:Today at 14:59
Train companies affected:London Overground, Southern

Andover (ADV)

Andover station, Station Approach, Andover, Hampshire, SP10 3HW

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 19:00
  • Opening Hours Saturday: 06:50 - 17:40
  • Opening Hours Sunday: 08:15 - 16:45
Location

The ticket office is located on Platform 2.

Ticket Vending Machines are located on Platform 2, near to the ticket office.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Andover ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:00 - 17:40
  • Information Services Opening Times Saturday: 06:00 - 17:40
  • Information Services Opening Times Sunday: 09:00 - 17:00

Staff Help Available

  • Staff Help Available Monday to Friday: 06:00 - 20:00
  • Staff Help Available Saturday: 06:00 - 20:00
  • Staff Help Available Sunday: 09:00 - 17:20

Customer Help Points

Yes

Customer Help points are located on every platform

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Andover.

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

Step-free category B2 Station - Level access to Platform 2 (for trains towards Salisbury). Also short ramp at 1:7 gradient from lower car park level. Underpass with long and steep ramps at approx 1:8 gradient to Platform 1 (for trains towards London).

A staff operated powered wheelchair is available for use at the station to assist passengers who have difficulty using the slopes. Please speak to a member of staff or contact our Assisted Travel team.

This station does not have a Customer Information Screens. It only has a PA system to announce train services.

Ticket barriers and gates

No

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Sunday: Yes

Both platforms

Seating area

Yes

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Accessible spaces

8 spaces

Accessible car park equipment

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:00 - 20:00
  • Staff help available Saturday: 06:00 - 20:00
  • Staff help available Sunday: 09:00 - 17:20
Customer Help Points and Meeting Point

Yes

Customer Help points are located on every platform

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Toilets

Yes

The toilets are located on both platforms. A National key toilet is located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request.

Accessible Toilets

Yes

Baby Changing

Yes

Baby changing facilities in toilets on Platform 2.

Platform 2.

Waiting Rooms

  • Waiting Rooms Monday to Sunday: Yes

Both platforms

Seating Area

Yes

Spaces

463 spaces

Accessible spaces

8 spaces

Accessible car park equipment

No

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £1.50
  • Off-peak rate £4.50
  • Rate per day £9.10
  • Rate on Saturday £4.50
  • Rate on Sunday £4.50
  • Rate per week £36.30
  • Rate per month £128.10
  • Rate per 3 months £384.30
  • Rate per year £1281.00

Notes

RingGo Code 2000.

10 EV Charging stations.

Hourly rate available from 1200 from RingGo ONLY.

Bank Holiday £4.50

Off-Peak from 1200 Monday to Friday.

Weekend ticket available from 0001 Friday until 0359 Tuesday £13.50.

ATM

Yes

Refreshment Facilities

Yes

Shops

No

Shops are currently unavailable.

Pay Phones

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

132 spaces

Type of Storage

Compounds & Racks

Location

Platform 2

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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