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Ascot (Berks) (ACT)

Ascot (Berkshire) station, Station Hill, Ascot, Berkshire, SL5 9EG

The ticket office at Ascot will be closing at 1730 from Monday 24 to Friday 28 June and at 1830 on Saturday 29 June 2024.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 19:00
  • Opening Hours Saturday: 07:00 - 19:00
  • Opening Hours Sunday: 08:10 - 17:40
Location

The ticket office is located on Platform 1.

Ticket Vending Machines are located near the station entrance and in the booking hall.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Ascot ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from information point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:45 - 00:00
  • Information Services Opening Times Saturday: 05:45 - 00:00
  • Information Services Opening Times Sunday: 08:00 - 20:00

Staff Help Available

  • Staff Help Available Monday to Friday: 05:45 - 00:00
  • Staff Help Available Saturday: 05:45 - 00:00
  • Staff Help Available Sunday: 08:00 - 20:00

Customer Help Points

Yes

Customer Help points are located on every platform

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Ascot.

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step-free category B1 Station. Level access to Platform 1. Lifts to all other platforms. Step-free access is only available from the main entrance. From the subway entrance on the south side, access to all platforms is via steps only.

Ticket barriers and gates

No

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

Yes

Heated waiting room on Platform 3.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are located outside the main station building.

Impaired mobility set down/pick-up point

No

Accessible spaces

6 spaces

Parking is chargeable for all vehicles.

Accessible car park equipment

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:45 - 00:00
  • Staff help available Saturday: 05:45 - 00:00
  • Staff help available Sunday: 08:00 - 20:00
Customer Help Points and Meeting Point

Yes

Customer Help points are located on every platform

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Nearest accessible station

Toilets

Yes

The toilets are located in the Booking Hall on Platform 1. The National key toilets are located in the Booking Hall on Platform 1. The toilet facilities are only available during Ticket Office opening hours.

Accessible Toilets

Yes

Baby Changing

No

Waiting Rooms

Yes

Heated waiting room on Platform 3.

Seating Area

Yes

Spaces

160 spaces

Accessible spaces

6 spaces

Parking is chargeable for all vehicles.

Accessible car park equipment

No

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per hour £1.60
  • Off-peak rate £4.90
  • Rate per day £9.90
  • Rate on Saturday £4.90
  • Rate on Sunday £4.90
  • Rate per week £39.50
  • Rate per month £139.30
  • Rate per 3 months £4179.00
  • Rate per year £1393.00

Notes

RingGo code 77476.

Bank Holiday £4.90.

Off-Peak from 1200 Monday to Friday.

Weekend ticket available from 0001 Friday until 0359 Tuesday £14.70.

ATM

Yes

Refreshment Facilities

Yes

Pay Phones

No

Public Wi-Fi

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

44 spaces

Until further notice, the secure cycle compound is not in use.

Type of Storage

Racks

Location

Platform 1 - Barrier Pass Required

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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