Last updated:Today at 10:45
Train companies affected:South Western Railway
Ascot (Berkshire) station, Station Hill, Ascot, Berkshire, SL5 9EG
The ticket office at Ascot will be closing at 1730 on Friday 24 November and on Thursday 7 and Friday 8 December 2023. The ticket office will be closing at 1250 on Wednesday 6 December 2023.
The lifts are out of order between Platform 2 and the rest of the station at Ascot station.
The ticket office is located on Platform 1.
Ticket Vending Machines are located near the station entrance and in the booking hall.
Yes
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
Yes
Yes
Ascot ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Yes
Customer Help points are located on every platform
Please contact our Customer Service Centre on 0345 6000 650
No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Ascot.
Yes
This station has step-free access to all platforms / the platform.
Step-free category B1 Station. Level access to Platform 1. Lifts to all other platforms. Step-free access is only available from the main entrance. From the subway entrance on the south side, access to all platforms is via steps only.
No
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
Yes
Yes
Yes
Heated waiting room on Platform 3.
Yes
Yes
Yes
Accessible taxis are located outside the main station building.
No
6 spaces
Parking is chargeable for all vehicles.
No
Yes
Customer Help points are located on every platform
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Yes
The toilets are located in the Booking Hall on Platform 1. The National key toilets are located in the Booking Hall on Platform 1. The toilet facilities are only available during Ticket Office opening hours.
Yes
No
Yes
Heated waiting room on Platform 3.
Yes
160 spaces
6 spaces
Parking is chargeable for all vehicles.
No
No
Yes
Parking charges apply
RingGo code 77476.
Bank Holiday £4.90.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £14.70.
Yes
Yes
No
Yes
Yes
44 spaces
Until further notice, the secure cycle compound is not in use.
Racks
Platform 1 - Barrier Pass Required
Yes
Yes
There are no cycle hire facilities at this station
Station car park off Station Hill (A330)
Information to plan your onward journey is available in a printable format here