Last updated:Today at 10:45
Train companies affected:South Western Railway
Ascot (Berks) (ACT)
Ascot (Berkshire) station, Station Hill, Ascot, Berkshire, SL5 9EG
The ticket office at Ascot will be closing at 1730 on Friday 24 November and on Thursday 7 and Friday 8 December 2023. The ticket office will be closing at 1250 on Wednesday 6 December 2023.
The lifts are out of order between Platform 2 and the rest of the station at Ascot station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 19:00
- Opening Hours Saturday: 07:00 - 19:00
- Opening Hours Sunday: 08:10 - 17:40
Location
The ticket office is located on Platform 1.
Ticket Vending Machines are located near the station entrance and in the booking hall.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Ascot ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from information point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:45 - 00:00
- Information Services Opening Times Saturday: 05:45 - 00:00
- Information Services Opening Times Sunday: 08:00 - 20:00
Staff Help Available
- Staff Help Available Monday to Friday: 05:45 - 00:00
- Staff Help Available Saturday: 05:45 - 00:00
- Staff Help Available Sunday: 08:00 - 20:00
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Ascot.
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free category B1 Station. Level access to Platform 1. Lifts to all other platforms. Step-free access is only available from the main entrance. From the subway entrance on the south side, access to all platforms is via steps only.
Ticket barriers and gates
No
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
Heated waiting room on Platform 3.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are located outside the main station building.
Impaired mobility set down/pick-up point
No
Accessible spaces
6 spaces
Parking is chargeable for all vehicles.
Accessible car park equipment
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:45 - 00:00
- Staff help available Saturday: 05:45 - 00:00
- Staff help available Sunday: 08:00 - 20:00
Customer Help Points and Meeting Point
Yes
Customer Help points are located on every platform
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Nearest accessible station
Toilets
Yes
The toilets are located in the Booking Hall on Platform 1. The National key toilets are located in the Booking Hall on Platform 1. The toilet facilities are only available during Ticket Office opening hours.
Accessible Toilets
Yes
Baby Changing
No
Waiting Rooms
Yes
Heated waiting room on Platform 3.
Seating Area
Yes
Spaces
160 spaces
Accessible spaces
6 spaces
Parking is chargeable for all vehicles.
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.60
- Off-peak rate £4.90
- Rate per day £9.90
- Rate on Saturday £4.90
- Rate on Sunday £4.90
- Rate per week £39.50
- Rate per month £139.30
- Rate per 3 months £4179.00
- Rate per year £1393.00
Notes
RingGo code 77476.
Bank Holiday £4.90.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £14.70.
ATM
Yes
Refreshment Facilities
Yes
Pay Phones
No
Public Wi-Fi
Yes
Post Boxes
Yes
Bicycle Storage
Spaces
44 spaces
Until further notice, the secure cycle compound is not in use.
Type of Storage
Racks
Location
Platform 1 - Barrier Pass Required
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Station car park off Station Hill (A330)
Information to plan your onward journey is available in a printable format here
