Aylesbury (AYS)
Aylesbury station, Station Way West, Aylesbury, Buckinghamshire, HP20 1RU
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 19:10
- Opening Hours,Saturday: 06:40 - 18:10
- Opening Hours,Sunday: 08:10 - 17:40
Location
At station entrance.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Chiltern Railways Smartcards can be obtained from the Ticket Office or from www.chilternrailways.co.uk/smart
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 04:45 - 21:00
- Information Services Opening Times,Saturday: 04:45 - 21:00
- Information Services Opening Times,Sunday: 07:00 - 20:30
Staff Help Available
- Staff Help Available,Monday to Friday: 06:00 - 01:00
- Staff Help Available,Saturday: 06:30 - 01:00
- Staff Help Available,Sunday: 08:30 - 18:00
Passenger Assistance Meeting Point is in the booking office.
Staff are available to help at this station during train running hours
Customer Help Points
Yes
Customer Services Notes
03456 005 165 (0800 to 2000, daily except Christmas Day)
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 12:00 - 20:00
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step Free Access Category A. Step free access to platforms via lifts.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
- Waiting rooms,Monday to Friday: 06:00 - 22:00
- Waiting rooms,Saturday: 06:40 - 18:00
- Waiting rooms,Sunday: 08:10 - 17:30
The waiting area is located in the main building on Platform 3 with waiting shelters on Platforms 1 and 2.
The waiting area on Platform 3 is heated.
The main waiting area and platforms have accessible seating.
The shelters have perch style seating.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
Impaired mobility set down/pick-up point available
Available
In front of station
Accessible spaces
5 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge. Please visit the station ticket office where a member of staff will record your vehicle registration number.
Accessible car park equipment
Yes
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
Lane is at least 3.6m wide
Number of set-down/ pick-up spaces
There is space for up to 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:00 - 01:00
- Staff help available,Saturday: 06:30 - 01:00
- Staff help available,Sunday: 08:30 - 18:00
Passenger Assistance Meeting Point is in the booking office.
Staff are available to help at this station during train running hours
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
In ticket office. Accessible toilet located on Platform 3 and is available during train running hours.
Opening hours for toilets in the ticket office:
Mon-Fri = 0600 - 2200
Sat = 0640 - 1800
Sun = 0810 - 1730
Accessible Toilets
Available
Baby Changing
Available
Female toilets
Waiting Rooms
- Waiting Rooms,Monday to Friday: 06:00 - 22:00
- Waiting Rooms,Saturday: 06:40 - 18:00
- Waiting Rooms,Sunday: 08:10 - 17:30
The waiting area is located in the main building on Platform 3 with waiting shelters on Platforms 1 and 2.
The waiting area on Platform 3 is heated.
The main waiting area and platforms have accessible seating.
The shelters have perch style seating.
Seating Area
Available
Operator
Chiltern Railways
- 03456 005 165
- Station Way West
- Aylesbury
- HP20 1RU
- http://www.chilternrailways.co.uk/tickets-and-fares/car-park-prices/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
301 spaces
Accessible spaces
5 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge. Please visit the station ticket office where a member of staff will record your vehicle registration number.
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
In front of station
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £5.75
- Rate per day £8.90
- Rate on Saturday £5.75
- Rate on Sunday £5.75
- Rate per week £34.10
- Rate per month £130.10
- Rate per year £1351.10
Notes
The weekday off peak start time is 1200 at this station.
Refreshment Facilities
Available
Public Telephones
Yes
Public Wi-Fi
Available
Post Boxes
Available
Outside the station
Bicycle Storage
Spaces
150 spaces
Type of Storage
Stands, Racks & Lockers
Location
By the car park entrance to Platform 3.
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
From the front of the station.
At front of station.
Information to plan your onward journey is available in a printable format here
