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Balham (BAL)

Balham station, Balham Station Road, Balham, London, SW12 9SG

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:10 - 21:30
  • Opening Hours Saturday: 06:10 - 21:30
  • Opening Hours Sunday: 07:10 - 20:45
London Fare Zone

Zone 3

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

No

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Sunday: 04:50 - 01:00

Staff Help Available

  • Staff Help Available Monday to Sunday: 04:50 - 01:00

Customer Help Points

Yes

The assistance meeting point is on the Station Road entrance, by the ticket barriers.

Customer Services Notes

Assistance can be provided via the help points, located on the platforms, at all times of the day.

Luggage Storage

No

Lost Property

Yes

If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.

Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

This is a Category B2 station: Step-free access to platforms 1 (to Croydon/Sutton/London Bridge) and platform 2 (to Victoria) via lift.

During times of engineering work trains may stop on platform 3/4 which do not have step-free access.

Assistance Meeting Point is the Station Road entrance ticket barriers.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available between the first and last trains of the day.

Alternatively, you can also arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our freephone number: 0800 138 1016

  • Textphone: 0800 138 1018

Accessible Toilets

Yes

Toilets may only be available during staffed hours at some locations.

Toilets may only be available during staffed hours at some locations.

Waiting rooms

Yes

Unheated waiting shelters are available on the platforms.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

No dedicated area

Staff Help

Staff help available
  • Staff help available Monday to Sunday: 04:50 - 01:00
Customer Help Points and Meeting Point

Yes

The assistance meeting point is on the Station Road entrance, by the ticket barriers.

Helpline
  • Helpline Monday to Sunday: Yes

The assisted helpline is not available on Christmas Day.

0800 138 1016

Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Toilets

Yes

Located on Platform 1 and 2.

Accessible Toilets

Yes

Toilets may only be available during staffed hours at some locations.

Toilets may only be available during staffed hours at some locations.

Baby Changing

No

Waiting Rooms

Yes

Unheated waiting shelters are available on the platforms.

Seating Area

Yes

Refreshment Facilities

Yes

Pay Phones

No

Public Wi-Fi

No

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.

Bicycle Storage

Spaces

14 spaces

Type of Storage

Stands

Location

Located by the side entrance.

Cycles are left at owners risk. Abandoned cycles may be removed.

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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