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Last updated:Today at 02:21
Train companies affected:National Rail

Basingstoke (BSK)

Basingstoke station, Station Hill, Basingstoke, Hampshire, RG21 5NB

Live trains

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Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 21:30
  • Opening Hours Saturday: 06:00 - 21:30
  • Opening Hours Sunday: 07:00 - 21:30
Location

The ticket office is located on Platform 1.

Ticket Vending Machines are located in the main booking hall and by the entrance on platform 4/5.

Ticket Machines

Yes

Collection of pre-purchased tickets
  • Pick up tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Basingstoke ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Saturday: 06:00 - 21:30
  • Information Services Opening Times Sunday: 07:00 - 21:30

Staff Help Available

  • Staff Help Available Monday to Friday: Yes
  • Staff Help Available Saturday: Yes
  • Staff Help Available Sunday: Yes

Customer Help Points

Yes

Customer Help points are located on every platform

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Basingstoke.

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

Step-free category B2 station. This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday 0600 until 1000 and from 1500 until 2345 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Sunday: Yes

All platforms.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Provided by 3rd party companies, subject to availability.

Impaired mobility set down/pick-up point

No

Accessible spaces

Basingstoke Bunnian Place and North Yard Car Park - September 2023

18 spaces

Basingstoke Premium Car Park - September 2023

10 spaces

Accessible car park equipment

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: Yes
  • Staff help available Saturday: Yes
  • Staff help available Sunday: Yes
Customer Help Points and Meeting Point

Yes

Customer Help points are located on every platform

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Toilets

Yes

The toilets are located on all the platforms. The National key toilets are located on Platform 1, Platforms 2/3 and Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Sunday: Yes

All platforms.

Seating Area

Yes

Basingstoke Bunion Place and North Yard Multi-Storey

Spaces

1207 spaces

Accessible spaces

18 spaces

Accessible car park equipment

No

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per hour £1.70
  • Off-peak rate £5.00
  • Rate per day £10.00
  • Rate on Saturday £5.00
  • Rate on Sunday £5.00
  • Rate per week £39.90
  • Rate per month £140.70
  • Rate per 3 months £422.10
  • Rate per year £1407.00
Notes

RingGo Code: 2012 (Bunnian Place) or 2001 (North Yard multi-storey).

18 EV Charging points in the North Yard multi-storey.

Hourly rate available from 1200 from RingGo ONLY.

Bank Holiday £5.00.

Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £15.00.

Basingstoke Premium Car Park

Spaces

20 spaces

Accessible spaces

10 spaces

Accessible car park equipment

No

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Off-peak rate £6.20
  • Rate per day £12.50
  • Rate on Saturday £6.20
  • Rate on Sunday £6.20
  • Rate per year £1799.00
Notes

RingGo Code 2024.

Bank Holiday £6.20.

Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £18.60.

ATM

Yes

Refreshment Facilities

Yes

Shops

Yes

Pay Phones

Yes

Public Wi-Fi

Yes

Post Boxes

Yes

Outside station

Bicycle Storage

Spaces

170 spaces

Type of Storage

Compounds & Racks

Location

Car park and platform 4

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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