Last updated:Today at 09:01
Train companies affected:South Western Railway
Basingstoke station, Station Hill, Basingstoke, Hampshire, RG21 5NB
The ticket office is located on Platform 1.
Ticket Vending Machines are located in the main booking hall and by the entrance on platform 4/5.
Yes
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
Yes
Yes
Basingstoke ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Yes
Customer Help points are located on every platform
Please contact our Customer Service Centre on 0345 6000 650
No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Basingstoke.
Yes
Some step-free access to all platforms - please check details.
Step-free category B2 station. This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday 0600 until 1000 and from 1500 until 2345 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement.
Yes
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
Yes
Yes
All platforms.
Yes
Yes
Yes
Provided by 3rd party companies, subject to availability.
No
Basingstoke Bunnian Place and North Yard Car Park - September 2023
18 spaces
Basingstoke Premium Car Park - September 2023
10 spaces
No
Yes
Customer Help points are located on every platform
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Yes
The toilets are located on all the platforms. The National key toilets are located on Platform 1, Platforms 2/3 and Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
Yes
Yes
All platforms.
Yes
1207 spaces
18 spaces
No
No
Yes
Parking charges apply
RingGo Code: 2012 (Bunnian Place) or 2001 (North Yard multi-storey).
18 EV Charging points in the North Yard multi-storey.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £5.00.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £15.00.
20 spaces
10 spaces
No
No
Yes
Parking charges apply
RingGo Code 2024.
Bank Holiday £6.20.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £18.60.
Yes
Yes
Yes
Yes
Yes
Yes
Outside station
170 spaces
Compounds & Racks
Car park and platform 4
Yes
Yes
There are no cycle hire facilities at this station
Station Forecourt, off Alencon Link
Private Hire / Black Cabs outside Station Entrance
Information to plan your onward journey is available in a printable format here