Last updated:Today at 07:27
Train companies affected:Greater Anglia, Stansted Express
Basingstoke (BSK)
Basingstoke station, Station Hill, Basingstoke, Hampshire, RG21 5NB
All toilets on platform 4 are out of order at Basingstoke station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 21:30
- Opening Hours Saturday: 06:00 - 21:30
- Opening Hours Sunday: 07:00 - 21:30
Location
The ticket office is located on Platform 1.
Ticket Vending Machines are located in the main booking hall and by the entrance on platform 4/5.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Basingstoke ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Saturday: 06:00 - 21:30
- Information Services Opening Times Sunday: 07:00 - 21:30
Staff Help Available
- Staff Help Available Monday to Friday: Yes
- Staff Help Available Saturday: Yes
- Staff Help Available Sunday: Yes
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Basingstoke.
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Step-free category B2 station. This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday 0600 until 1000 and from 1500 until 2345 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Sunday: Yes
All platforms.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Provided by 3rd party companies, subject to availability.
Impaired mobility set down/pick-up point
No
Accessible spaces
Basingstoke Bunnian Place and North Yard Car Park - September 2023
18 spaces
Basingstoke Premium Car Park - September 2023
10 spaces
Accessible car park equipment
No
Staff Help
Staff help available
- Staff help available Monday to Friday: Yes
- Staff help available Saturday: Yes
- Staff help available Sunday: Yes
Customer Help Points and Meeting Point
Yes
Customer Help points are located on every platform
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Toilets
Yes
The toilets are located on all the platforms. The National key toilets are located on Platform 1, Platforms 2/3 and Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
Accessible Toilets
Yes
Baby Changing
Yes
Baby changing facilities are in the accessible toilets on platforms 2/3 and 4.
Accessible toilets on platforms 2/3 and 4.
Waiting Rooms
- Waiting Rooms Monday to Sunday: Yes
All platforms.
Seating Area
Yes
Basingstoke Bunion Place and North Yard Multi-Storey
Spaces
1207 spaces
Accessible spaces
18 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.70
- Off-peak rate £5.00
- Rate per day £10.00
- Rate on Saturday £5.00
- Rate on Sunday £5.00
- Rate per week £39.90
- Rate per month £140.70
- Rate per 3 months £422.10
- Rate per year £1407.00
Notes
RingGo Code: 2012 (Bunnian Place) or 2001 (North Yard multi-storey).
18 EV Charging points in the North Yard multi-storey.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £5.00.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £15.00.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Basingstoke Premium Car Park
Spaces
20 spaces
Accessible spaces
10 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £6.20
- Rate per day £12.50
- Rate on Saturday £6.20
- Rate on Sunday £6.20
- Rate per year £1799.00
Notes
RingGo Code 2024.
Bank Holiday £6.20.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £18.60.
ATM
Yes
Refreshment Facilities
Yes
Shops
Yes
Pay Phones
Yes
Public Wi-Fi
Yes
Post Boxes
Yes
Outside station
Bicycle Storage
Spaces
170 spaces
Type of Storage
Compounds & Racks
Location
Car park and platform 4
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Station Forecourt, off Alencon Link
Private Hire / Black Cabs outside Station Entrance
Information to plan your onward journey is available in a printable format here
