Brockenhurst (BCU)
Managed by South Western Railway
Station facilities
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Station seating facilities
Station seating facilities Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.
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Trolleys
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Refreshments
Note Currently only a vending machine available.
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ATM machine
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Toilets
Toilets The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
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Pay phone
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Internet
Public Wi-Fi Yes -
Post box
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Tourist information office
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Shops
Brockenhurst
Getting to and from the station
Bicycle parking
Stands,Wheel Racks- Storage sheltered
- Yes
- Storage spaces
- 122
- Storage CCTV
- Yes
- PlusBike (cycle hire)
- Cyclexperience Bicycle Hire
www.newforestcyclehire.co.uk/
Brockenhurst Station
Brockenhurst
HAMPSHIRE
SO42 7TW - Car Park
- Station Car Park
- Note
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Weekend tickets available after 1000 Fridays £8.30
Off Peak from 1000 Monday to Friday
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 240 with 4 accessible spaces available
- Accessible car park equipment
- Free of charge
- No
- Daily rate
- £8.10
- Off peak rate
- £4.00
- Saturday rate
- £3.50
- Sunday rate
- £3.50
- Weekly rate
- £39.30
- Monthly rate
- £98.90
- 3 Monthly rate
- £296.70
- Annual rate
- £1069.00
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Bank Holiday £3.50
- CCTV Coverage
- Yes
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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Yes
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 05:55 - 19:30
Saturday 06:30 - 19:30
Sunday 08:35 - 18:30
- Location
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Located near to both station entrances
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
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Brockenhurst ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty fares
- Penalty fares apply for South Western Railway
Staffing and general services
- Information available from staff
- Yes - from information point
- Information services - opening times
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Monday - Friday 05:45 - 22:00
Saturday 06:15 - 22:00
Sunday 07:00 - 22:00
- Customer help points
- Yes
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Customer Help points are located on every platform
- Lost Property
- Yes
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Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Brockenhurst.
- Please click here for details on lost property and how to register a lost item.
- Customer Services
- Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Station forecourt, ticket office entrance.
Facilities
- ATM Machine
- No
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
-
Currently only a vending machine available.
- Toilets
- Yes
- Toilets Location
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The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
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Accessible toilets are located on Platform 1+2.
- Waiting Rooms
- Yes
- Waiting rooms location
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Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.
- Waiting rooms opening hours
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Monday - Sunday 06:00 - 21:00
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
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Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 22:00 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 22:00 please wait by the Assisted Boarding Point on the platform/s boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – our staff will do their best to assist you onto your preferred train. After staffing hours, you can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Meeting point for assistance - ticket office or platforms. Assisted Boarding Point on platforms after staffing hours.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
- Helpline opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- Yes
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Staff help available until 22:00 daily
- Staff help available opening times
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Monday - Friday 05:45 - 22:00
Saturday 06:15 - 22:00
Sunday 07:30 - 22:00
Staff help available until 2200 daily
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side.
- Wheelchairs available
- No
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