Brockenhurst (BCU)
Managed by South Western Railway
Station facilities
-
Station seating facilities
Station seating facilities Both Platforms. The waiting room on platforms 3/4 closes at 1600.
-
Trolleys
-
Refreshments
Note Currently only a vending machine available.
-
ATM machine
-
Toilets
Toilets The toilets are located on all the platforms. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Brockenhurst
Getting to and from the station
Bicycle parking
Lockers,Stands,Wheel Racks- Storage sheltered
- Yes
- Storage spaces
- 122
- Storage CCTV
- Yes
- PlusBike (cycle hire)
- Cyclexperience Bicycle Hire
www.newforestcyclehire.co.uk/
Brockenhurst Station
Brockenhurst
HAMPSHIRE
SO42 7TW - Car Park
- Station Car Park
- Note
-
Weekend tickets available after 1000 Fridays £8.30
Off Peak from 1000 Monday to Friday
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 240 with 4 accessible spaces available
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £8.10
- Off peak rate
- £4.00
- Saturday rate
- £3.50
- Sunday rate
- £3.50
- Weekly rate
- £39.30
- Monthly rate
- £98.90
- 3 Monthly rate
- £296.70
- Annual rate
- £1069.00
-
Bank Holiday £3.50
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:55 - 19:30
Saturday 06:30 - 19:30
Sunday 08:35 - 18:30
Public Holidays 06:30 - 19:30
- Location
-
Located near to both station entrances
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
Brockenhurst ticket office has Smartcard facilities including issuing new cards and selling tickets to Smartcard
- Penalty fares
- Penalty fares apply for South Western Railway
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 05:45 - 23:00
Saturday 06:15 - 23:00
Sunday 07:00 - 23:00
- Customer help points
- Yes
-
Customer Help points are located on every platform
- Lost Property
- Yes
-
Please register your lost property using the form at SWR Lost Property. It can take several days for items to turn up, we will let you know if they do.
- Customer Services
- Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Station forecourt, Lyndhurst side of level crossing by the 'Il Palios 2'restaurant.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
-
Currently only a vending machine available.
- Toilets
- Yes
- Toilets Location
- The toilets are located on all the platforms. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
-
Both Platforms. The waiting room on platforms 3/4 closes at 1600.
- Waiting rooms opening hours
-
Monday - Friday 05:55 - 19:30
Saturday 06:30 - 19:30
Sunday 08:35 - 18:30
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
- Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 22:30 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 22:30 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 4 hours before your journey when travelling on South Western Railway (10pm the night before with other Train Operators). Planning in advance isn’t always possible so do not worry if you haven't booked – our staff will do their best to assist you onto your preferred train.
- Helpline opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 05:45 - 23:00
Saturday 06:15 - 23:00
Sunday 07:00 - 23:00
Staff help available until 22:30 daily
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Step-free category B station - This station has step-free access to all platforms via lifts from the main entrance. The south side entrance does not have step-free access - the alternative step-free route is approximately 275m via the street and a level crossing.
- Wheelchairs available
- No
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