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Last updated:Today at 09:41
Train companies affected:Thameslink, East Midlands Railway

Beaulieu Road (BEU)

Beaulieu Road station, Beaulieu Road, near Beaulieu, Hampshire, SO42 7YQ

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

No

Location

Beaulieu Road does not have a ticket office.

A Permit to Travel Machine is located at the entrance to Platform 1. This machine is not accessible to wheelchair users.

Ticket Machines

No

Collect tickets bought online
  • No
Accessible ticket machines

Yes

A Permit to Travel machine is in operation at this station. Please purchase a permit and exchange it for a ticket on train. Machine is not accessible to wheelchair users.

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Information Available From Staff

  • Yes - from help point

Customer Information Screens

No

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: No
  • Information Services Opening Times Saturday: No
  • Information Services Opening Times Sunday: No

Staff Help Available

  • Staff Help Available Monday to Friday: No
  • Staff Help Available Saturday: No
  • Staff Help Available Sunday: No

Customer Help Points

Yes

Customer Help points are located on every platform

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Beaulieu Road.

CCTV at the Station

No

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

Step-free category B3 station. Access to Platform 1 (for trains towards Southampton and London) is via steps from the B3056 Beaulieu Road overbridge only.

Platform 2 (for trains towards Bournemouth and Poole) is accessed either via a RoW across the nearby residents' car park (step-free but uneven) from the 'Station Approach' (private road but part leased to NR), or by 25 steps from Beaulieu Road overbridge.

Interchange can only be made via road overbridge. There is no footway along road.

Ticket barriers and gates

No

Accessible ticket machines

Yes

A Permit to Travel machine is in operation at this station. Please purchase a permit and exchange it for a ticket on train. Machine is not accessible to wheelchair users.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

N/A

Waiting rooms

No

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: No
  • Staff help available Saturday: No
  • Staff help available Sunday: No
Customer Help Points and Meeting Point

Yes

Customer Help points are located on every platform

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Nearest accessible station

Toilets

No

N/A

Accessible Toilets

No

N/A

Baby Changing

No

Waiting Rooms

No

Seating Area

Yes

Refreshment Facilities

No

Pay Phones

No

Public Wi-Fi

Yes

Find WiFi Hotspots around Beaulieu Road station

Bicycle Storage

Spaces

4 spaces

Type of Storage

Racks

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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