Benfleet (BEF)
Benfleet station, Ferry Road, Benfleet, Essex, SS7 1NF
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:15 - 21:30
- Opening Hours,Saturday: 05:15 - 21:45
- Opening Hours,Sunday: 06:15 - 21:15
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Customer Service Staff
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- No
Use Oyster Pay as you go here
No
Pay as you go note
.
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:15 - 21:00
- Information Services Opening Times,Saturday: 05:15 - 21:45
- Information Services Opening Times,Sunday: 06:15 - 21:15
Staff Help Available
- Staff Help Available,Monday to Friday: 06:00 - 21:00
Please call 03457 44 44 22
Customer Help Points
Yes
On platforms, accessible via electronic gates from street level
Customer Services Notes
Monday - Friday, 08:00 - 20:00
Saturday, Sunday and Public Holidays: 09:00 - 16:00
Christmas Day - Boxing Day: Closed.
0345 744 4422 (option 3, followed by option 3)
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 08:00 - 18:00
- Lost Property,Saturday to Sunday: 09:00 - 16:00
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
There are no lifts at the station, but step free access is available to both platforms from street level via electronic gates
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Customer Service Staff
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Platform 1. This can be accessed using a radar key.
Waiting rooms
- Waiting rooms,Monday to Friday: 05:15 - 22:00
- Waiting rooms,Saturday: 05:15 - 22:00
- Waiting rooms,Sunday: 06:15 - 22:00
Closed until further notice
Platforms 1 & 2
Seating area
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Operated by local companies. Pre-booking advised
Impaired mobility set down/pick-up point available
Available
Outside station entrance
Accessible spaces
Benfleet Car Park 1
3 spaces
Benfleet Car Park 2
Not Specified
Accessible car park equipment
No
Benfleet Car Park 1
Access to car park payment facilities is not required for wheelchair users as parking is free for disabled users in designated parking spaces
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps can only be deployed from the side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Number of set-down/ pick-up spaces
There is space for more than 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:00 - 21:00
Please call 03457 44 44 22
Customer Help Points
Yes
On platforms, accessible via electronic gates from street level
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
The toilets are located on Platforms 1 and 2.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
Accessible Toilets
Available
Platform 1. This can be accessed using a radar key.
Baby Changing
Available
Female toilets
Waiting Rooms
- Waiting Rooms,Monday to Friday: 05:15 - 22:00
- Waiting Rooms,Saturday: 05:15 - 22:00
- Waiting Rooms,Sunday: 06:15 - 22:00
Closed until further notice
Platforms 1 & 2
Seating Area
Available
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability,Monday to Sunday & Public Holidays: Available
Spaces
125 spaces
Accessible spaces
3 spaces
Impaired mobility set down/pick up points available
Available
Outside station entrance
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.00
- Rate per day £6.40
- Rate on Saturday £3.60
- Rate on Sunday £3.60
- Rate per week £32.00
- Rate per month £131.00
- Rate per 3 months £379.00
- Rate per year £1314.00
Notes
Daily and Weekly Tickets can be purchased at the Rail Ticket Machines.
Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
Benfleet Station Car Park (Premier Reserved Parking)
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability,Monday to Sunday & Public Holidays: Available
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Available
Outside station entrance
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per year £1675.00
ATM
Available
Refreshment Facilities
Available
Platform 1
Shops
Available
Bicycle Storage
Spaces
67 spaces
Some stands available on adjacent council land. For information regarding the dedicated cycle shed, please enquire at the ticket office.
Type of Storage
Compounds & Stands
Location
Outside station entrance
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
c2c Rail Replacement down Ferry Road:
Buses toward London at Bus Stop E, the stop by the crossing adjacent to East Haven Creek (W3W ///season.spike.rests)
Buses toward Southend at Bus Stop A, the closest stop to the Platform 1 Entrance (W3W ///happy.window.icons)
Outside main entrance, turn left under subway
Information to plan your onward journey is available in a printable format here
