Last updated:Today at 21:13
Train companies affected:Grand Central, Hull Trains, LNER, Lumo
Benfleet (BEF)
Benfleet station, Ferry Road, Benfleet, Essex, SS7 1NF
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:15 - 21:30
- Opening Hours Saturday: 05:15 - 21:45
- Opening Hours Sunday: 06:15 - 21:15
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
Customer Service Staff
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- No
Use Oyster or Contactless Pay as you go here
No
Oyster and Contactless notes
.
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available From Staff
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:15 - 22:00
- Information Services Opening Times Saturday: 05:15 - 21:30
- Information Services Opening Times Sunday: 06:15 - 22:00
Staff Help Available
- Staff Help Available Monday to Friday: 06:00 - 21:00
Please call 03457 44 44 22
Customer Help Points
Yes
On platforms, accessible via electronic gates from street level
Customer Services Notes
Monday - Friday, 08:00 - 20:00
Saturday, Sunday and Public Holidays: 09:00 - 16:00
Christmas Day - Boxing Day: Closed.
0345 744 4422 (option 3, followed by option 3)
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 08:00 - 18:00
- Lost Property Saturday to Sunday: 09:00 - 16:00
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
There are no lifts at the station, but step free access is available to both platforms from street level via electronic gates
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
Customer Service Staff
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Platform 1. This can be accessed using a radar key.
Waiting rooms
- Waiting rooms Monday to Friday: 05:15 - 22:00
- Waiting rooms Saturday: 05:15 - 22:00
- Waiting rooms Sunday: 06:15 - 22:00
Closed until further notice
Platforms 1 & 2
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Operated by local companies. Pre-booking advised
Impaired mobility set down/pick-up point
Yes
Outside station entrance
Accessible spaces
Benfleet Car Park 1
3 spaces
Benfleet Car Park 2
Not Specified
Accessible car park equipment
No
Benfleet Car Park 1
Access to car park payment facilities is not required for wheelchair users as parking is free for disabled users in designated parking spaces
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:00 - 21:00
Please call 03457 44 44 22
Customer Help Points and Meeting Point
Yes
On platforms, accessible via electronic gates from street level
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platforms 1 and 2.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
Accessible Toilets
Yes
Platform 1. This can be accessed using a radar key.
Baby Changing
Yes
Female toilets
Waiting Rooms
- Waiting Rooms Monday to Friday: 05:15 - 22:00
- Waiting Rooms Saturday: 05:15 - 22:00
- Waiting Rooms Sunday: 06:15 - 22:00
Closed until further notice
Platforms 1 & 2
Seating Area
Yes
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Sunday & Public Holidays: Yes
Spaces
125 spaces
Accessible spaces
3 spaces
Impaired mobility set down/pick up points available
Yes
Outside station entrance
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.00
- Rate per day £6.40
- Rate on Saturday £3.60
- Rate on Sunday £3.60
- Rate per week £32.00
- Rate per month £131.00
- Rate per 3 months £379.00
- Rate per year £1314.00
Notes
Daily and Weekly Tickets can be purchased at the Rail Ticket Machines.
Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
Benfleet Station Car Park (Premier Reserved Parking)
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Sunday & Public Holidays: Yes
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Yes
Outside station entrance
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per year £1675.00
ATM
Yes
Refreshment Facilities
Yes
Platform 1
Shops
Yes
Bicycle Storage
Spaces
67 spaces
Some stands available on adjacent council land. For information regarding the dedicated cycle shed, please enquire at the ticket office.
Type of Storage
Compounds & Stands
Location
Outside station entrance
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus stops on Ferry Road outside front of station:
- If travelling towards London, Stop E
- If travelling towards Southend, Stop A
Outside main entrance, turn left under subway
Information to plan your onward journey is available in a printable format here
