Last updated:Today at 15:38
Train companies affected:CrossCountry, Great Western Railway
Last updated:Today at 15:18
Train companies affected:South Western Railway
Berrylands (BRS)
Berrylands station, Chiltern Drive, Berrylands, Greater London, KT5 8LS
Station Information
Ticket Office
Opening Hours
Yes
Location
The ticket office is located at the bottom of the stairs from Platform 2.
A Ticket Vending Machine is located outside the booking hall near the bottom of the stairs.
London Fare Zone
Zone 5
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Berrylands ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:20 - 10:10
- Information Services Opening Times Saturday: No
- Information Services Opening Times Sunday: No
Staff Help Available
No
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Berrylands.
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
Step-free category C station. Steps to both platforms.
Ticket barriers and gates
No
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
N/A
Waiting rooms
No
Seating area
No
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
1 spaces
Accessible car park equipment
No
Staff Help
Staff help available
No
Customer Help Points and Meeting Point
Yes
Customer Help points are located on every platform
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Toilets
No
Accessible toilets available during opening hours.
Accessible Toilets
No
N/A
Baby Changing
No
Waiting Rooms
No
Seating Area
No
Spaces
5 spaces
Accessible spaces
1 space
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking is free
Refreshment Facilities
No
Bicycle Storage
Spaces
22 spaces
Type of Storage
Racks
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Surbiton Hill Park Road/Chiltern Drive by Public House.
To Tolworth: Bus Stop A
To Surbiton: Bus Stop B
Information to plan your onward journey is available in a printable format here
