Brentford (BFD)
Brentford station, Station Approach, Brentford, Greater London, TW8 8DT
The ticket office at Brentford will be closed on Monday 28 July 2025
The lifts are out of order between platform 1 and the rest of the station at Brentford station.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:30 - 10:30
- Opening Hours,Saturday: Unavailable
- Opening Hours,Sunday: Unavailable
Location
The ticket office is located on Platform 2.
A Ticket Vending Machine with a video help link is located on platform 1 (London direction).
London Fare Zone
Zone 4
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Brentford ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:30 - 10:30
- Information Services Opening Times,Saturday: Unavailable
- Information Services Opening Times,Sunday: Unavailable
Staff Help Available
Unavailable
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 07:30 - 19:00
- Lost Property,Saturday to Sunday: Unavailable
- Lost Property,Public Holidays: Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Brentford.
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are only made visually
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free category A Station. Level access from either side of station. Lifts between platforms or alternative step-free route via street (under 400m).
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The National key toilets are located in the Booking Hall on Platform 2; these toilets are operated by a radar key.
Waiting rooms
Unavailable
No waiting room but seating available on the platform.
Seating area
Unavailable
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
1 spaces
Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible car park equipment
No
Staff Help
Staff help available
Unavailable
Customer Help Points
Yes
Customer Help points are located on every platform
Helpline
- Helpline,Monday to Friday: Available
- Helpline,Saturday: Available
- Helpline,Sunday: Available
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Help Point location
There are Help Points
Toilets
Available
The toilets are located on Platform 2. The National key toilets are located in the Booking Hall on Platform 2; these toilets are operated by a radar key.
Accessible Toilets
Available
The National key toilets are located in the Booking Hall on Platform 2; these toilets are operated by a radar key.
Baby Changing
Unavailable
Waiting Rooms
Unavailable
No waiting room but seating available on the platform.
Seating Area
Unavailable
Sheltered waiting area
There is sheltered waiting
Spaces
18 spaces
Accessible spaces
1 space
Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Unavailable
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £2.60
- Rate per day £5.20
- Rate on Saturday £2.60
- Rate on Sunday £2.60
- Rate per week £20.70
- Rate per month £73.50
- Rate per 3 months £220.50
- Rate per year £735.00
Notes
RingGo Code 2038.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £2.60.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £7.80.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Refreshment Facilities
Unavailable
Public Telephones
No
Public Wi-Fi
Available
Find WiFi Hotspots around Brentford station
Bicycle Storage
Spaces
66 spaces
Type of Storage
Racks
Location
Platform 1 and car park
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
To Hounslow: Boston Manor Road (A3002) Bus Stop SK
To Kew Bridge: Boston Manor Road (A3002) Bus Stop SM
Information to plan your onward journey is available in a printable format here
