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Birmingham Moor Street (BMO)

Birmingham Moor Street station, Queensway, Birmingham, West Midlands, B4 7UL

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:40 - 00:10
  • Opening Hours Saturday: 05:55 - 23:55
  • Opening Hours Sunday: 08:40 - 00:10
Location

Next to main ticket office.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard notes

Chiltern Smartcards can be obtained from www.chilternrailways.co.uk

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:40 - 00:10
  • Information Services Opening Times Saturday: 05:55 - 23:55
  • Information Services Opening Times Sunday: 08:50 - 00:10

Staff Help Available

  • Staff Help Available Monday to Friday: 04:55 - 01:00
  • Staff Help Available Saturday: 05:45 - 01:00
  • Staff Help Available Sunday: 07:45 - 00:10

Passenger Assistance meeting points:

For platforms 2-4: in front of the booking office on the main concourse.

For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.

Staff are available at this station during train running hours 

Turn up and go assistance is available from this station

Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.

Customer Help Points

Yes

Customer Services Notes

We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 12:00 - 20:00

CCTV at the Station

Yes

Station Accessibility

Step-free access

Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

Step Free Access Category B1. B1 = Step free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

Yes

The waiting rooms are open during the hours that trains are running.

Waiting rooms are located on Platform 1 and between platforms 3 & 4. 

Bench-style seating is available in both waiting rooms and on the platforms. 

The waiting rooms are heated. 

The waiting rooms are open during the hours that trains are running.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.

Impaired mobility set down/pick-up point

No

Due to a change in road layout at the front of the station, there is no set-down or pick up points for passengers

Staff Help

Staff help available
  • Staff help available Monday to Friday: 04:55 - 01:00
  • Staff help available Saturday: 05:45 - 01:00
  • Staff help available Sunday: 07:45 - 00:10

Passenger Assistance meeting points:

For platforms 2-4: in front of the booking office on the main concourse.

For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.

Staff are available at this station during train running hours 

Turn up and go assistance is available from this station

Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: 07:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

Between Platforms 2 and 3

The toilets are open during the hours that trains are running.

Accessible Toilets

Yes

Baby Changing

Yes

Female toilets

Waiting Rooms

Yes

The waiting rooms are open during the hours that trains are running.

Waiting rooms are located on Platform 1 and between platforms 3 & 4. 

Bench-style seating is available in both waiting rooms and on the platforms. 

The waiting rooms are heated. 

The waiting rooms are open during the hours that trains are running.

Seating Area

Yes

ATM

Yes

Located within a retail outlet on the station

Refreshment Facilities

Yes

Café, Buffet, Coffee kiosk

Shops

Yes

Newsagent, Flower stall

Pay Phones

Yes

Public Wi-Fi

Yes

Bicycle Storage

Spaces

28 spaces

Type of Storage

Racks

Location

Between Platforms 2 and 3 at the south end of the station.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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