Last updated:Today at 01:43
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 01:41
Train companies affected:South Western Railway
Birmingham Moor Street (BMO)
Birmingham Moor Street station, Queensway, Birmingham, West Midlands, B4 7UL
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:40 - 00:10
- Opening Hours Saturday: 05:55 - 23:55
- Opening Hours Sunday: 08:40 - 00:10
Location
Next to main ticket office.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard notes
Chiltern Smartcards can be obtained from www.chilternrailways.co.uk
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:40 - 00:10
- Information Services Opening Times Saturday: 05:55 - 23:55
- Information Services Opening Times Sunday: 08:50 - 00:10
Staff Help Available
- Staff Help Available Monday to Friday: 04:55 - 01:00
- Staff Help Available Saturday: 05:45 - 01:00
- Staff Help Available Sunday: 07:45 - 00:10
Passenger Assistance meeting points:
For platforms 2-4: in front of the booking office on the main concourse.
For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.
Staff are available at this station during train running hours
Turn up and go assistance is available from this station
Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.
Customer Help Points
Yes
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 12:00 - 20:00
CCTV at the Station
Yes
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Step Free Access Category B1. B1 = Step free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
The waiting rooms are open during the hours that trains are running.
Waiting rooms are located on Platform 1 and between platforms 3 & 4.
Bench-style seating is available in both waiting rooms and on the platforms.
The waiting rooms are heated.
The waiting rooms are open during the hours that trains are running.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
Impaired mobility set down/pick-up point
No
Due to a change in road layout at the front of the station, there is no set-down or pick up points for passengers
Staff Help
Staff help available
- Staff help available Monday to Friday: 04:55 - 01:00
- Staff help available Saturday: 05:45 - 01:00
- Staff help available Sunday: 07:45 - 00:10
Passenger Assistance meeting points:
For platforms 2-4: in front of the booking office on the main concourse.
For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.
Staff are available at this station during train running hours
Turn up and go assistance is available from this station
Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: 07:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Between Platforms 2 and 3
The toilets are open during the hours that trains are running.
Accessible Toilets
Yes
Baby Changing
Yes
Female toilets
Waiting Rooms
Yes
The waiting rooms are open during the hours that trains are running.
Waiting rooms are located on Platform 1 and between platforms 3 & 4.
Bench-style seating is available in both waiting rooms and on the platforms.
The waiting rooms are heated.
The waiting rooms are open during the hours that trains are running.
Seating Area
Yes
ATM
Yes
Located within a retail outlet on the station
Refreshment Facilities
Yes
Café, Buffet, Coffee kiosk
Shops
Yes
Newsagent, Flower stall
Pay Phones
Yes
Public Wi-Fi
Yes
Bicycle Storage
Spaces
28 spaces
Type of Storage
Racks
Location
Between Platforms 2 and 3 at the south end of the station.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
This station is not usually served by rail replacement buses, due to difficult road access.Replacement buses stop at Birmingham Snow Hill station.
Information to plan your onward journey is available in a printable format here
