Last updated:Yesterday at 23:36
Train companies affected:South Western Railway
Last updated:Yesterday at 21:37
Train companies affected:CrossCountry, Great Western Railway
Birmingham Moor Street station, Queensway, Birmingham, West Midlands, B4 7UL
Next to main ticket office.
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Chiltern Smartcards can be obtained from www.chilternrailways.co.uk
Passenger Assistance meeting points:
For platforms 2-4: in front of the booking office on the main concourse.
For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.
Staff are available at this station during train running hours
Turn up and go assistance is available from this station
Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.
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We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
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Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Step Free Access Category B1. B1 = Step free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
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The waiting rooms are open during the hours that trains are running.
Waiting rooms are located on Platform 1 and between platforms 3 & 4.
Bench-style seating is available in both waiting rooms and on the platforms.
The waiting rooms are heated.
The waiting rooms are open during the hours that trains are running.
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If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
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Due to a change in road layout at the front of the station, there is no set-down or pick up points for passengers
Passenger Assistance meeting points:
For platforms 2-4: in front of the booking office on the main concourse.
For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.
Staff are available at this station during train running hours
Turn up and go assistance is available from this station
Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Between Platforms 2 and 3
The toilets are open during the hours that trains are running.
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Female toilets
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The waiting rooms are open during the hours that trains are running.
Waiting rooms are located on Platform 1 and between platforms 3 & 4.
Bench-style seating is available in both waiting rooms and on the platforms.
The waiting rooms are heated.
The waiting rooms are open during the hours that trains are running.
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Located within a retail outlet on the station
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Café, Buffet, Coffee kiosk
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Newsagent, Flower stall
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28 spaces
Racks
Between Platforms 2 and 3 at the south end of the station.
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There are no cycle hire facilities at this station
This station is not usually served by rail replacement buses, due to difficult road access.Replacement buses stop at Birmingham Snow Hill station.
Information to plan your onward journey is available in a printable format here