Last updated:Today at 12:15
Train companies affected:CrossCountry, Great Western Railway
Bournemouth (BMH)
Bournemouth station, Holdenhurst Road, Bournemouth, Dorset, BH8 8HX
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:45 - 19:15
- Opening Hours Saturday: 06:15 - 18:00
- Opening Hours Sunday: 07:45 - 18:30
Location
The ticket office is located on Platform 3.
Ticket Vending Machines are located outside both station entrances and in booking hall.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Bournemouth ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: Yes
- Information Services Opening Times Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Bournemouth.
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Step-free category B2 station. Level access to both sides of station from separate entrances. Long and steep ramped subway between platforms - up to 1:8 gradient.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
No
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
Bournemouth Main Car Park - September 2023
5 spaces
Bournemouth Premium Car Park - September 2023
0 spaces
Accessible car park equipment
Bournemouth Main Car Park - September 2023
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
Customer Help Points and Meeting Point
Yes
Customer Help points are located on every platform
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Toilets
Yes
The toilets are located on both platforms. The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
Accessible Toilets
Yes
Baby Changing
Yes
Baby Changing facilities available in toilet on Platform 2.
Waiting Rooms
No
Seating Area
Yes
Bournemouth Main Car Park
Spaces
362 spaces
Accessible spaces
5 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.10
- Off-peak rate £3.40
- Rate per day £6.90
- Rate on Saturday £3.40
- Rate on Sunday £3.40
- Rate per week £27.30
- Rate per month £109.20
- Rate per 3 months £327.60
- Rate per year £1092.00
Notes
RingGo Code 77477.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £3.40.
Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £10.20.
Bournemouth Premium Car Park
Spaces
52 spaces
Accessible spaces
0 space
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £7.00
- Rate per day £9.90
- Rate on Saturday £7.00
- Rate on Sunday £7.00
Notes
RingGo Code 77478.
Bank Holiday £7.00.
Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £21.00.
Refreshment Facilities
Yes
Vending Machines on Platforms 2 and 3.
Pumpkin cafe.
Pay Phones
Yes
Bicycle Storage
Spaces
118 spaces
Type of Storage
Compounds & Racks
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
To Southampton / Brockenhurst: Station entrance on Halfords side.
To Poole: Station entrance on Asda side.
Yes
Information to plan your onward journey is available in a printable format here
Bournemouth Airport is served by Yellowbus service 737- which serves Bournemouth Square, Railway Station, Winton, Moordown, Northbourne and Parley Cross.
View the Yellowbus service 737 timetable here.
