Last updated:Today at 17:15
Train companies affected:South Western Railway
Bracknell (BCE)
Bracknell station, Market Street, Bracknell, Berkshire, RG12 1HX
The ticket office at Bracknell will be closed until further notice due to flooding.
Alternative ticket offices are located at Ascot, Martins Heron and Wokingham.
Tickets can still be purchased at TVM's at the station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:55 - 19:35
- Opening Hours Saturday: 05:55 - 19:40
- Opening Hours Sunday: 08:10 - 17:40
Location
The ticket office is located on Platform 1.
Ticket Vending Machines are located near the station entrance and in the booking hall.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Bracknell ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from information point
Customer Information Screens
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:45 - 21:30
- Information Services Opening Times Saturday: 05:45 - 21:30
- Information Services Opening Times Sunday: 09:00 - 21:00
Staff Help Available
No
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Bracknell.
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free category A Station. Level access to Platform 1 (for trains towards London). Lifts to Platform 2 (for trains towards Reading).
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
Unheated seating area located in the booking hall.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
Bracknell Car Park - September 2023
2 spaces
Bracknell Premium Car Park - September 2023
2 spaces
Bracknell Car Park - September 2023
Parking is chargeable for all vehicles.
Bracknell Premium Car Park - September 2023
Parking is chargeable for all vehicles.
Accessible car park equipment
No
Staff Help
Staff help available
No
Customer Help Points and Meeting Point
Yes
Customer Help points are located on every platform
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Toilets
No
Only accessible toilets are available. The National key toilets are located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
Accessible Toilets
Yes
Baby Changing
No
Waiting Rooms
Yes
Unheated seating area located in the booking hall.
Seating Area
Yes
Bracknell Car Park
Spaces
200 spaces
Accessible spaces
2 spaces
Parking is chargeable for all vehicles.
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £2.70
- Rate per day £5.50
- Rate on Saturday £2.70
- Rate on Sunday £2.70
- Rate per week £21.90
- Rate per month £77.70
- Rate per 3 months £314.70
- Rate per year £777.00
Notes
RingGo Code 77479.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £2.70.
Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £8.10.
Bracknell Premium Car Park
Spaces
14 spaces
Accessible spaces
2 spaces
Parking is chargeable for all vehicles.
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £4.20
- Rate per day £8.50
- Rate on Saturday £4.20
- Rate on Sunday £4.20
Notes
RingGo Code 77492.
Bank Holiday £4.20.
Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £12.60.
ATM
Yes
Refreshment Facilities
Yes
Kiosk / Coffee shop.
Pay Phones
Yes
Public Wi-Fi
Yes
Find WiFi Hotspots around Bracknell station
Bicycle Storage
Spaces
50 spaces
Type of Storage
Compounds & Racks
Location
Outside station by the bus stop car park.
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Outside Station - off Market Street
Information to plan your onward journey is available in a printable format here
