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Brighton (BTN)

Brighton station, Queens Road, Brighton, East Sussex, BN1 3XP

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 03:45 - 01:45
  • Opening Hours Saturday: 03:45 - 01:45
  • Opening Hours Sunday: 03:45 - 01:45
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard notes

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 03:45 - 01:45
  • Information Services Opening Times Saturday: 03:45 - 01:45
  • Information Services Opening Times Sunday: 03:45 - 01:45

Staff Help Available

  • Staff Help Available Monday to Friday: 03:45 - 01:45
  • Staff Help Available Saturday: 03:45 - 01:45
  • Staff Help Available Sunday: 03:45 - 01:45

Customer Help Points

Yes

The Assistance Meeting Point is on the concourse outside WH Smith.

Luggage Storage

No

Lost Property

Yes

If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.

Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This is a Category A station: This station has step-free access to all platforms.

The Assistance Meeting Point is on the concourse outside WH Smith.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available between the first and last trains of the day.

Alternatively, you can also arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our freephone number: 0800 138 1016

  • Texting us on 07970 511077

Accessible Toilets

Yes

Waiting rooms

Yes

A heated customer lounge is available on the concourse. The waiting area may only be available during staffed hours.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Impaired mobility set down/pick-up point

Yes

Drop off and pick up points are located at the rear of the station.

Accessible spaces

26 spaces

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Staff Help

Staff help available
  • Staff help available Monday to Friday: 03:45 - 01:45
  • Staff help available Saturday: 03:45 - 01:45
  • Staff help available Sunday: 03:45 - 01:45
Customer Help Points and Meeting Point

Yes

The Assistance Meeting Point is on the concourse outside WH Smith.

Helpline
  • Helpline Monday to Sunday: Yes

The assisted helpline is not available on Christmas Day.

0800 138 1016

Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Toilets

Yes

Toilets and accessible toilets are located at the east end of the main concourse. An additional accessible toilet is located by the north entrance to the station, in the same building as the cycle storage facilities. The toilet is on the first floor of the building which has step-free access. Please speak to station staff who will arrange access to the building.

In addition, there is also a Changing Place facility available. This provides a changing bench, hoist, height adjustable sink and non-slip floors. The Changing place is located by the north entrance to the station, in the same building as the cycle storage facilities. It is on the first floor of the building and has step-free access. Please speak to station staff who will arrange access to the building.Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.

Accessible Toilets

Yes

Baby Changing

Yes

Facilties may only be available when the station is staffed.

Waiting Rooms

Yes

A heated customer lounge is available on the concourse. The waiting area may only be available during staffed hours.

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes

Spaces

633 spaces

Accessible spaces

26 spaces

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Impaired mobility set down/pick up points available

Yes

Drop off and pick up points are located at the rear of the station.

Car park CCTV

No

ATM

Yes

Located on station concourse.

Refreshment Facilities

Yes

Shops

Yes

There are multiple refreshment facilities and shops throughout the concourse at Brighton station.

Pay Phones

Yes

Public Wi-Fi

No

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.

Post Boxes

Yes

Located at the front of the station.

Bicycle Storage

Spaces

740 spaces

Type of Storage

Stands

Location

There is a purpose built cycle hub by the car park. 

There is also cycle storage at the station front.

Cycles are left at owners risk. Abandoned cycles may be removed.

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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