Last updated:Today at 21:17
Train companies affected:London Overground
Bristol Parkway (BPW)
Bristol Parkway station, Station Approach Road, off Hatchet Road, Stoke Gifford, Bristol, City of, BS34 8PU
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 20:00
- Opening Hours,Saturday: 07:00 - 18:00
- Opening Hours,Sunday: 08:30 - 19:00
Location
In ticket hall/first floor.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Accessible ticket machines are located at the station entrance by the ticket office.
Height adjusted ticket office counter
Unavailable
Low-level accessible counter is available, all booking office counters have hearing loop fitted.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Smart ticketing is the easy way to buy your train tickets. There’s no paper to worry about, so you can skip any queues at the station.
More information at www.gwr.com/your-tickets/smart-tickets
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 04:30 - 01:30
- Information Services Opening Times,Saturday: 05:00 - 01:00
- Information Services Opening Times,Sunday: 05:45 - 01:30
Staff Help Available
- Staff Help Available,Monday to Friday: 04:30 - 01:45
- Staff Help Available,Saturday: 05:00 - 01:15
- Staff Help Available,Sunday: 05:30 - 01:45
Meeting point: Gateline.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Left Luggage
Unavailable
Lost Property
Available
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step free Category A station - This station has step-free access to all the platforms via lifts from the main station entrance.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Accessible ticket machines are located at the station entrance by the ticket office.
Height adjusted ticket office counter
Unavailable
Low-level accessible counter is available, all booking office counters have hearing loop fitted.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The toilets are located on the Concourse. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Waiting rooms
- Waiting rooms,Monday to Friday: Unavailable
- Waiting rooms,Saturday: Unavailable
- Waiting rooms,Sunday: Unavailable
Waiting room is closed until further notice
Seating area
Available
Induction loop pay phones
Available
Public telephones are accessible
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available
Impaired mobility set down/pick-up point available
Available
Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Booking office main Entrance. Please notify a member of staff.
Accessible spaces
0 spaces
Accessible car park equipment
Yes
Accessible ticket machine is available at the car park. Step free access from the car park to the station via a lift.
Staff Help
Staff help available
- Staff help available,Monday to Friday: 04:30 - 01:45
- Staff help available,Saturday: 05:00 - 01:15
- Staff help available,Sunday: 05:30 - 01:45
Meeting point: Gateline.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
Accessible Toilets
Available
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The toilets are located on the Concourse. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Friday: Unavailable
- Waiting Rooms,Saturday: Unavailable
- Waiting Rooms,Sunday: Unavailable
Waiting room is closed until further notice
Seating Area
Available
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
1140 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Accessible ticket machine is available at the car park. Step free access from the car park to the station via a lift.
Impaired mobility set down/pick up points available
Available
Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Booking office main Entrance. Please notify a member of staff.
Car park CCTV
No
Notes
Find out more about car parking at this station.
ATM
Available
Refreshment Facilities
Available
Shops
Available
Public Telephones
Yes
Accessible Public Telephones
Available
Public telephones are accessible
Public Wi-Fi
Available
Connect to "GWR Free Station WiFi"
Post Boxes
Available
Bicycle Storage
Spaces
156 spaces
Situated in the under ground car park. Please note Cycles can be carried on our trains free of charge.
Type of Storage
Stands & Racks
Location
Front of station
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Front of the station, or as directed by signs.
Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
Information to plan your onward journey is available in a printable format here
Find out more about links from GWR stations to airports.
