Last updated:Today at 21:14
Train companies affected:Avanti West Coast, London Northwestern Railway
Brockenhurst (BCU)
Brockenhurst station, Station Approach, Brockenhurst, Hampshire, SO42 7TW
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:55 - 19:30
- Opening Hours,Saturday: 06:30 - 19:30
- Opening Hours,Sunday: 08:35 - 18:30
Location
The ticket office is located by the main entrance.
Ticket Vending Machines are located by the main entrance and by the entrance on platform 4.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Brockenhurst ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available
- Yes - from information point
Customer Information
- Departure Screens
- Arrival Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:45 - 22:00
- Information Services Opening Times,Saturday: 06:15 - 22:00
- Information Services Opening Times,Sunday: 07:30 - 22:00
Staff Help Available
- Staff Help Available,Monday to Friday: 05:45 - 22:00
- Staff Help Available,Saturday: 06:15 - 22:00
- Staff Help Available,Sunday: 07:30 - 22:00
Staff help available until 22:00 daily
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 07:30 - 19:00
- Lost Property,Saturday to Sunday: Unavailable
- Lost Property,Public Holidays: Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Brockenhurst.
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Accessible toilets are located on Platform 1+2.
Waiting rooms
- Waiting rooms,Monday to Friday: 06:00 - 21:00
- Waiting rooms,Saturday: 06:15 - 21:00
- Waiting rooms,Sunday: 07:30 - 21:00
Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
6 spaces
Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible car park equipment
No
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:45 - 22:00
- Staff help available,Saturday: 06:15 - 22:00
- Staff help available,Sunday: 07:30 - 22:00
Staff help available until 22:00 daily
Customer Help Points
Yes
Customer Help points are located on every platform
Helpline
- Helpline,Monday to Friday: Available
- Helpline,Saturday: Available
- Helpline,Sunday: Available
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Help Point location
There are Help Points
Toilets
Available
The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
Accessible Toilets
Available
Accessible toilets are located on Platform 1+2.
Baby Changing
Available
Baby changing facilities in accessible toilet.
Waiting Rooms
- Waiting Rooms,Monday to Friday: 06:00 - 21:00
- Waiting Rooms,Saturday: 06:15 - 21:00
- Waiting Rooms,Sunday: 07:30 - 21:00
Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.
Seating Area
Available
Spaces
236 spaces
Accessible spaces
6 spaces
Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.40
- Off-peak rate £4.30
- Rate per day £8.60
- Rate on Saturday £4.30
- Rate on Sunday £4.30
- Rate per week £34.30
- Rate per month £121.10
- Rate per 3 months £363.30
- Rate per year £1211.00
Notes
RingGo Code 2016.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £4.30.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £12.90.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Refreshment Facilities
Available
Vending machines
Public Telephones
No
Public Wi-Fi
Available
Bicycle Storage
Spaces
122 spaces
Type of Storage
Stands & Racks
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Cyclexperience Bicycle Hirewww.newforestcyclehire.co.uk/Brockenhurst StationBrockenhurstHAMPSHIRESO42 7TW
More Information
Transport Links
Station forecourt, ticket office entrance.
Yes
Information to plan your onward journey is available in a printable format here
Cyclexperience Bicycle Hirewww.newforestcyclehire.co.uk/Brockenhurst StationBrockenhurstHAMPSHIRESO42 7TW
