Last updated:Today at 10:45
Train companies affected:South Western Railway
Broxbourne (BXB)
Broxbourne station, Station Approach, Broxbourne, Essex, EN10 7AW
The lifts are out of order between platforms 3, 4 and the station concourse at Broxbourne station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 20:15
- Opening Hours Saturday: 07:15 - 18:45
- Opening Hours Sunday: 08:15 - 17:45
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard notes
Tickets can be collected on Smartcard at this station
Information Available From Staff
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Staff Help Available
Yes
Station staff can provide help and advice on ticket purchase, assistance to and from the platforms and boarding / alighting and with a ramp. Booking is recommended but turn up and go available.
Customer Help Points
Yes
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
Yes
-
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
On the over bridge
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Accessible spaces
Broxbourne Car Park 1
24 spaces
Broxbourne Car Park 2
0 spaces
Accessible car park equipment
Broxbourne Car Park 1
Broxbourne Car Park 2
Staff Help
Staff help available
Yes
Station staff can provide help and advice on ticket purchase, assistance to and from the platforms and boarding / alighting and with a ramp. Booking is recommended but turn up and go available.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Toilets including accessible (radar key) toilets are located on the over bridge and open during staffing hours.
Accessible Toilets
Yes
Baby Changing
No
Waiting Rooms
Yes
On the over bridge
Seating Area
Yes
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
531 spaces
Accessible spaces
24 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £10.00
- Rate on Saturday £5.50
- Rate on Sunday £5.50
- Rate per week £40.00
- Rate per month £140.00
- Rate per 3 months £400.00
- Rate per year £1400.00
Premium Bay
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
94 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per year £1950.00
Refreshment Facilities
Yes
Cold drinks vending machine Food vending machine
Shops
Yes
Passport Photo Booth
Pay Phones
Yes
Public Wi-Fi
Yes
Bicycle Storage
Spaces
52 spaces
40 2-tier rack spaces and 20 other spaces
Type of Storage
Racks
Location
Station forecourt and behind the station building
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Substitute bus services stop on the station forecourt
Taxi rank at station front
Hertfordshire buses operate from outside the station. Broxbourne is a PlusBus location click here to see the PlusBus map
