Bury St Edmunds (BSE)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note Coffee shop on platform 2,
vending machine
-
ATM machine
ATM machine -
Toilets
Toilets The toilets including the accessible (radar key) toilets are located on Platform 2. They are open during staffing hours only -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Shops Barbers
Bury St Edmunds
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Compound,Lockers,Stands- Storage sheltered
- Yes
- Storage location
-
At station entrance and on both platforms
- Storage spaces
- 24
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Email address
- customer.service@ncp.co.uk
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 23 with 2 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £4.20
- Hourly rate
- £1.00
- Weekly rate
- £16.00
- CCTV Coverage
- No
- Onward travel information
-
Bury St Edmunds is a PlusBus location click here to see the PlusBus map
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:45 - 18:15
Saturday 06:50 - 17:30
Sunday 08:15 - 16:00
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
- Customer help points
- Yes
-
Help points available on the concourse, and on platforms 1 and 2.
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Substitute bus services stop at the Bus stop on station forecourt
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Bury St Edmunds station
- Refreshment facilities
- Yes
-
Coffee shop on platform 2,
vending machine
- Shops
- Yes
- Type of shops available
-
Barbers
- Toilets
- Yes
- Toilets Location
- The toilets including the accessible (radar key) toilets are located on Platform 2. They are open during staffing hours only
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
- Assistance at this station is provided by station staff during operational hours or an onboard member of staff during train operating hours. Booking is recommended
- Staff help available opening times
-
Monday - Friday 05:45 - 18:15
Saturday 06:50 - 17:30
Sunday 08:15 - 16:00
Ticket office: Mon - Fri 05:45 - 18:15, Sat 06:50 - 17:30 Sun - 08:15 - 16:00. In addition, A guard/conductor is on each train.
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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This station has step free access to both platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
- Wheelchairs available
- No
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