Burgess Hill (BUG)
Managed by Southern
Station facilities
-
Station seating facilities
Station seating facilities A heated waiting area is available on platform 2 -
Trolleys
-
Refreshments
Note Coffee shop -
ATM machine
ATM machine Located by the ticket office -
Toilets
Toilets -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops There is a newsagent located next to the booking hall, on the bridge
Burgess Hill
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
YES- Storage location
- Station front
- Storage spaces
- 64
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- APCOA Parking UK
- Web address
- https://www.southernrailway.com/travel-information/plan-your-journey/car-parking
- Opening hours
- Number of spaces
- 141 with 5 accessible spaces available
- Accessible spaces may be used, free of charge, by Blue Badge holders. Please ensure you display the full blue badge pack. Penalty notices will be issued without a valid badge pack on display.
- Free of charge
- No
- Daily rate
- £4.20
- Saturday rate
- £4.20
- Sunday rate
- £2.25
- Weekly rate
- £18.90
- Monthly rate
- £67.00
- 3 Monthly rate
- £184.20
- Annual rate
- £662.10
- CCTV Coverage
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format here.
- Taxi
- YES
- Impaired mobility set down / pick up points available
- Yes
- Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in both car parks
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:10 - 19:35
Saturday 06:40 - 20:00
Sunday 09:00 - 16:35
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- Yes
- For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Southern Thameslink
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 05:15 - 01:15
Saturday 05:15 - 01:15
Sunday 05:50 - 01:10
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Ticket office and platforms 1 and 2.
- Lost Property
- Yes
- Please visit www.southernrailway.com/lostproperty and use the webform to register your lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.
- CCTV
- Yes
Facilities
- ATM Machine
- Yes
- Located by the ticket office
- Public Wi-Fi
- Yes
- Wifi information at this station
- Refreshment facilities
- Yes
- Coffee shop
- Shops
- Yes
- Type of shops available
-
There is a newsagent located next to the booking hall, on the bridge
- Toilets
- Yes
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
- A heated waiting area is available on platform 2
- Waiting rooms opening hours
-
Waiting area may only be available during staffed hours at some locations
Accessibility and mobility access
- Helpline Contact
- If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 138 1016 | Textphone - 0800 138 1018
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
-
Monday - Sunday 24 Hours a Day
The assisted helpline is not available on Christmas Day.
- Staff help available
- Yes
- A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
- Staff help available opening times
-
Monday - Friday 06:00 - 22:00
Saturday 06:00 - 22:00
Sunday 07:00 - 22:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- This is a Category B2 station: Step-free access to both platforms via separate entrances. Step-free route between platforms via the street, steep in places (over 400m and gradient above 1:10).
Assistance Meeting Point is the Ticket Office.
This station doesn't have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance. - Wheelchairs available
- No
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