Last updated:Today at 14:59
Train companies affected:South Western Railway
Burgess Hill (BUG)
Burgess Hill station, Station Road, Burgess Hill, West Sussex, RH15 9DG
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:10 - 19:35
- Opening Hours Saturday: 06:40 - 20:05
- Opening Hours Sunday: 09:00 - 16:35
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard notes
For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:14 - 01:15
- Information Services Opening Times Saturday: 05:14 - 01:15
- Information Services Opening Times Sunday: 05:50 - 01:10
Staff Help Available
- Staff Help Available Monday to Friday: 05:14 - 01:15
- Staff Help Available Saturday: 05:14 - 01:15
- Staff Help Available Sunday: 05:50 - 01:10
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
Customer Help Points
Yes
Ticket office and platforms 1 and 2.
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
This is a Category B1 station: Step-free access to both platforms via separate entrances. Step-free route between platforms via the street, steep in places (approx. 300 metres and gradient shallower than 1:10).
Assistance Meeting Point is the Ticket Office.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
Waiting area may only be available during staffed hours at some locations.
A heated waiting area is available on platform 2
Seating area
Yes
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in both car parks
Accessible spaces
5 spaces
Free parking is offered to all Blue Badge holders. Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:14 - 01:15
- Staff help available Saturday: 05:14 - 01:15
- Staff help available Sunday: 05:50 - 01:10
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
Customer Help Points and Meeting Point
Yes
Ticket office and platforms 1 and 2.
Helpline
- Helpline Monday to Sunday: Yes
The assisted helpline is not available on Christmas Day.
0800 138 1016
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Toilets
Yes
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
Yes
Waiting area may only be available during staffed hours at some locations.
A heated waiting area is available on platform 2
Seating Area
Yes
Operator
APCOA Parking UK
Spaces
141 spaces
Accessible spaces
5 spaces
Free parking is offered to all Blue Badge holders. Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
Impaired mobility set down/pick up points available
Yes
Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in both car parks
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £4.20
- Rate on Saturday £4.20
- Rate on Sunday £2.25
- Rate per week £18.90
- Rate per month £67.00
- Rate per 3 months £184.20
- Rate per year £662.10
ATM
Yes
Located by the ticket office
Refreshment Facilities
Yes
Shops
Yes
There is a newsagent located next to the ticket office, on the bridge
Pay Phones
Yes
Bicycle Storage
Spaces
64 spaces
Cycles are left at owners risk. Abandoned cycles may be removed.
Type of Storage
Stands
Location
Station front
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below
Yes
Information to plan your onward journey is available in the “Onward Travel Information Map” below.
