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Last updated:Today at 10:51
Train companies affected:Thameslink, East Midlands Railway

Carshalton Beeches (CSB)

Carshalton Beeches station, Station Approach, Gordon Road, Carshalton, London, SM5 3RF

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:10 - 19:35
  • Opening Hours Saturday: 08:10 - 14:45
  • Opening Hours Sunday: 09:10 - 16:45
London Fare Zone

Zone 5

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

No

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

Information Available From Staff

  • Yes - from information point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:00 - 22:45
  • Information Services Opening Times Saturday: 06:00 - 19:45
  • Information Services Opening Times Sunday: 07:45 - 17:00

Staff Help Available

  • Staff Help Available Monday to Friday: 06:00 - 22:45
  • Staff Help Available Saturday: 06:00 - 19:45
  • Staff Help Available Sunday: 07:45 - 17:00

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

  • pressing the 'emergency & assisted travel' Help Point button

  • calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only

  • texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

Customer Help Points

Yes

The Assistance Meeting Point is the by station entrance.

Luggage Storage

No

Lost Property

Yes

If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.

Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

This is a Category B3 station: Access to platform 1 (to London) via side ramp. Steps to platform 2 (to Sutton).

The Assistance Meeting Point is the by station entrance.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed. A Mobile Assistance team also covers this station.

You can arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our freephone number: 0808 168 1238 - Please note this is for immediate assistance only

  • Texting us on 07970 511077

Accessible Toilets

Yes

Toilets may only be available during staffed hours at some locations.

Toilets may only be available during staffed hours at some locations.

Waiting rooms

Yes

There is a heated waiting area on platform 1 and 2 during staffing hours.

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:00 - 22:45
  • Staff help available Saturday: 06:00 - 19:45
  • Staff help available Sunday: 07:45 - 17:00

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

  • pressing the 'emergency & assisted travel' Help Point button

  • calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only

  • texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

Customer Help Points and Meeting Point

Yes

The Assistance Meeting Point is the by station entrance.

Helpline
  • Helpline Monday to Sunday: Yes

The assisted helpline is not available on Christmas Day.

0800 138 1016

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when this station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

You can also arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our Assisted Travel team on: 0800 138 1016

  • Texting us on: 0800 138 1018

We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Toilets

Yes

Located on Platform 1.

Accessible Toilets

Yes

Toilets may only be available during staffed hours at some locations.

Toilets may only be available during staffed hours at some locations.

Baby Changing

Yes

Facilties may only be available when the station is staffed.

Waiting Rooms

Yes

There is a heated waiting area on platform 1 and 2 during staffing hours.

Seating Area

Yes

Refreshment Facilities

No

Pay Phones

No

Public Wi-Fi

No

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.

Bicycle Storage

Spaces

10 spaces

Type of Storage

Stands

Location

Located next to the station entrance.

Cycles are left at owners risk. Abandoned cycles may be removed.

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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