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Last updated:Today at 04:17
Train companies affected:National Rail

Carshalton Beeches (CSB)

Carshalton Beeches station, Station Approach, Gordon Road, Carshalton, London, SM5 3RF

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:10 - 17:35
  • Opening Hours Saturday: 08:10 - 14:45
  • Opening Hours Sunday: 09:10 - 16:45
London Fare Zone

Zone 5

Ticket Machines

Yes

Collection of pre-purchased tickets
  • Pick up tickets at Ticket Machine
Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

No

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Oyster and Contactless notes

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard notes

For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard

Information Available From Staff

  • Yes - from information point

Customer Information Screens

  • Departure Screens
  • Announcements

Staff Help Available

Yes

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

  • pressing the 'emergency & assisted travel' Help Point button

  • calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only

  • texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

Customer Help Points

Yes

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

This is a Category B3 station: Access to platform 1 (to London) via side ramp. Steps to platform 2 (to Sutton).

Assistance Meeting Point is the station entrance.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

No

Accessible Toilets

Yes

Waiting rooms

Yes

Waiting area may only be available during staffed hours at some locations.

There is a heated waiting area on platform 1 and 2 during staffing hours. Step-free on both platforms.

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station

Staff Help

Staff help available

Yes

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

  • pressing the 'emergency & assisted travel' Help Point button

  • calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only

  • texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: Yes

The assisted helpline is not available on Christmas Day.

0800 138 1016

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Toilets

Yes

Platform 1

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

Yes

Waiting area may only be available during staffed hours at some locations.

There is a heated waiting area on platform 1 and 2 during staffing hours. Step-free on both platforms.

Seating Area

Yes

Refreshment Facilities

No

Pay Phones

No

Bicycle Storage

Spaces

10 spaces

Cycles are left at owners risk. Abandoned cycles may be removed.

Type of Storage

Stands

Location

Adjacent to the station entrance

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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