Castle Cary (CLC)
Castle Cary station, Station Wharf, Castle Cary, Somerset, BA7 7PE
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 07:30 - 18:30
- Opening Hours Saturday: 07:30 - 16:30
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
Smartcard Accepted
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Live journey information
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:30 - 21:30
- Information Services Opening Times Saturday: 06:30 - 21:30
- Information Services Opening Times Sunday: 14:30 - 21:30
Saturday 5th October - No staff available
Staff Help Available
- Staff Help Available Monday to Friday: 06:30 - 21:30
- Staff Help Available Saturday: 06:30 - 21:30
- Staff Help Available Sunday: 14:30 - 21:30
Meeting point: waiting room.
Customer Help Points
Yes
Ticket Office
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Luggage Storage
No
Lost Property
Yes
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Step Free Category B2- Station Step free access available to the Westbury-bound platform. Platform 2 can only be accessed via the footbridge on the station or using the barrow crossing (only when the station is staffed).
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Waiting rooms
- Waiting rooms Monday to Friday: 06:30 - 21:30
- Waiting rooms Saturday: 06:30 - 21:30
- Waiting rooms Sunday: 14:50 - 21:30
Ticket office hours
In ticket hall
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not accessible
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available
Impaired mobility set down/pick-up point
Yes
Set- Down / Pick up Points are available at the station entrance.
Accessible spaces
5 spaces
Accessible car park equipment
Yes
An accessible ticket machine is available adjacent to the platform entrance.
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:30 - 21:30
- Staff help available Saturday: 06:30 - 21:30
- Staff help available Sunday: 14:30 - 21:30
Meeting point: waiting room.
Customer Help Points and Meeting Point
Yes
Ticket Office
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Platform 1
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:30 - 21:30
- Waiting Rooms Saturday: 06:30 - 21:30
- Waiting Rooms Sunday: 14:50 - 21:30
Ticket office hours
In ticket hall
Seating Area
Yes
Operator
APCOA Parking (UK) Limited
- 0345 165 2030
- Station Wharf
- Castle Cary
- BA7 7PE
- http://www.apcoa.co.uk(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
178 spaces
Accessible spaces
5 spaces
Accessible car park equipment
Yes
An accessible ticket machine is available adjacent to the platform entrance.
Impaired mobility set down/pick up points available
Yes
Set- Down / Pick up Points are available at the station entrance.
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £4.00
- Rate on Saturday £2.80
- Rate on Sunday £2.80
- Rate per week £20.00
- Rate per month £60.00
- Rate per 3 months £160.00
- Rate per year £467.00
Refreshment Facilities
Yes
Mobile coffee shop by station entrance
Shops
Yes
Mobile coffee shop by station entrance
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are not accessible
Public Wi-Fi
No
Bicycle Storage
Spaces
8 spaces
Please note cycles can be carried on our trains free of charge restriction apply please pick a "cycling by train" leaflet at your local station.
Type of Storage
Stands
Location
Platform 1
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
No
More Information
Transport Links
Station car park
Taxi rank is available at the station entrance. If you require an accessible taxi please approach a member of staff.
Information to plan your onward journey is available in a printable format here
Air Port Link, Please change at Reading for Heathrow and Gatwick links and Bristol Temple Meads for Bristol Airport. Changes at Hayes for the Heathrow connect service.
No
