Caterham (CAT)
Caterham station, Station Avenue, Caterham, Surrey, CR3 6LB
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:40 - 19:05
- Opening Hours,Saturday: 06:10 - 19:30
- Opening Hours,Sunday: 08:20 - 16:15
London Fare Zone
Zone 6
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office.
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Thursday: 05:40 - 01:10
- Information Services Opening Times,Friday: 05:30 - 01:15
- Information Services Opening Times,Saturday: 05:30 - 01:15
- Information Services Opening Times,Sunday: 06:30 - 01:10
Staff Help Available
- Staff Help Available,Monday to Thursday: 05:40 - 01:10
- Staff Help Available,Friday: 05:30 - 01:15
- Staff Help Available,Saturday: 05:30 - 01:15
- Staff Help Available,Sunday: 06:30 - 01:10
Customer Help Points
Yes
The Assistance Meeting Point is above the waiting room on platforms 1 and 2.
Customer Services Notes
Assistance can be provided via the help points, located on the platforms, at all times of the day.
Left Luggage
Unavailable
Lost Property
Available
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
This is a Category B2 station: Step-free access to both platforms via long ramp (greater than 400m, above 1:10 gradient).
The Assistance Meeting Point is above the waiting room on platforms 1 and 2.
Ticket barriers and gates
Available
Accessible ticket machines
Available
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Induction loop
Yes
Ramp for train access
Available
A staff-operated ramp is required for step-free access between train and platform at this station.
Accessible Toilets
Available
Toilets may only be available during staffed hours at some locations.
Accessible toilets at this station are accessed using a RADAR key.
Waiting rooms
Available
There is heated seating in the ticket office and seating in the platform waiting shelters.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
No dedicated area
Accessible spaces
3 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
Staff Help
Staff help available
- Staff help available,Monday to Thursday: 05:40 - 01:10
- Staff help available,Friday: 05:30 - 01:15
- Staff help available,Saturday: 05:30 - 01:15
- Staff help available,Sunday: 06:30 - 01:10
Customer Help Points
Yes
The Assistance Meeting Point is above the waiting room on platforms 1 and 2.
Helpline
- Helpline,Monday to Sunday: Available
The assisted helpline is not available on Christmas Day.
Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Help Point location
There are Help Points
Toilets
Available
Located on the Platforms.
Accessible Toilets
Available
Toilets may only be available during staffed hours at some locations.
Accessible toilets at this station are accessed using a RADAR key.
Baby Changing
Available
Facilties may only be available when the station is staffed.
Waiting Rooms
Available
There is heated seating in the ticket office and seating in the platform waiting shelters.
Seating Area
Available
Operator
APCOA Parking UK
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
130 spaces
Accessible spaces
3 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
Impaired mobility set down/pick up points available
Unavailable
No dedicated area
Car park CCTV
Yes
Refreshment Facilities
Available
Public Telephones
Yes
Public Wi-Fi
Unavailable
There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.
Bicycle Storage
Spaces
32 spaces
Type of Storage
Stands
Location
Located on Platform 1 and 2.
Cycles are left at owners risk. Abandoned cycles may be removed.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Please click the link for details regarding the rail replacement bus location.
A taxi rank is available at the front of the station.
Information to plan your onward journey is available in the “Onward Travel Information Map” below.