Chalkwell (CHW)
Chalkwell station, The Ridgeway, Chalkwell, Essex, SS0 8PX
Chalkwell Station is NOT Accessible
Chalkwell station is not accessible and there is no step free access to platforms! Please travel from Westcliffe or Leigh-on-Sea if you require step free access.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:15 - 19:45
- Opening Hours,Saturday: 06:40 - 16:15
- Opening Hours,Sunday: 07:45 - 15:30
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Customer Service Staff
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:15 - 19:45
- Information Services Opening Times,Saturday: 06:45 - 16:15
- Information Services Opening Times,Sunday: 07:45 - 15:30
Staff Help Available
- Staff Help Available,Monday to Friday: 06:00 - 19:00
Customer Help Points
Yes
Customer Services Notes
Monday - Friday, 08:00 - 20:00
Saturday - Sunday, 09:00 - 16:00
Public Holidays, 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 08:00 - 20:00
- Lost Property,Saturday to Sunday: 09:00 - 16:00
- Lost Property,Public Holidays: 09:00 - 16:00
Closed Christmas Day and Boxing Day
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
Step free access is not available to either platform at this station
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Customer Service Staff
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Access must be requested at the ticket office window.
Waiting rooms
- Waiting rooms,Monday to Friday: 05:15 - 20:00
- Waiting rooms,Saturday: 08:15 - 17:40
- Waiting rooms,Sunday: 06:45 - 16:10
Closed until further notice
Platform 1 & 2
Seating area
Available
Induction loop pay phones
Available
No
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Outside front of station
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:00 - 19:00
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
Toilets are located on Platforms 1&2.
Access to the National key toilets must be requested at the Ticket Office window.
Accessible Toilets
Unavailable
Access must be requested at the ticket office window.
Baby Changing
Available
Ladies toilets
Waiting Rooms
- Waiting Rooms,Monday to Friday: 05:15 - 20:00
- Waiting Rooms,Saturday: 08:15 - 17:40
- Waiting Rooms,Sunday: 06:45 - 16:10
Closed until further notice
Platform 1 & 2
Seating Area
Available
Refreshment Facilities
Available
Coffee station kiosk
Bicycle Storage
Spaces
50 spaces
Stands are owned and maintained by council
Type of Storage
Stands
Location
Outside station entrance
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
c2c Rail Replacement outside the front of the station, on The Ridgeway:
• Buses toward London at Bus Stop A, in front of the Station Entrance (W3W ///films.garage.rash)
• Buses toward Southend at Bus Stop B, across The Ridgeway near Beach Ave (W3W ///dusty.trap.bets)
Outside front of station
Information to plan your onward journey is available in a printable format here
