Last updated:Today at 09:53
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 09:32
Train companies affected:South Western Railway
Chalkwell (CHW)
Chalkwell station, The Ridgeway, Chalkwell, Essex, SS0 8PX
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:15 - 19:45
- Opening Hours Saturday: 06:40 - 16:15
- Opening Hours Sunday: 07:45 - 15:30
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
Customer Service Staff
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available From Staff
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:15 - 20:00
- Information Services Opening Times Saturday: 08:15 - 17:40
- Information Services Opening Times Sunday: 06:45 - 16:10
Staff Help Available
- Staff Help Available Monday to Friday: 06:00 - 19:00
Customer Help Points
Yes
Customer Services Notes
Monday - Friday, 08:00 - 20:00
Saturday - Sunday, 09:00 - 16:00
Public Holidays, 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 08:00 - 20:00
- Lost Property Saturday to Sunday: 09:00 - 16:00
- Lost Property Public Holidays: 09:00 - 16:00
Closed Christmas Day and Boxing Day
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
Step free access is not available to either platform at this station
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
Customer Service Staff
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Access must be requested at the ticket office window.
Waiting rooms
- Waiting rooms Monday to Friday: 05:15 - 20:00
- Waiting rooms Saturday: 08:15 - 17:40
- Waiting rooms Sunday: 06:45 - 16:10
Closed until further notice
Platform 1 & 2
Seating area
Yes
Accessible public telephones
Yes
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Outside front of station
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:00 - 19:00
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Toilets are located on Platforms 1&2.
Access to the National key toilets must be requested at the Ticket Office window.
Accessible Toilets
No
Access must be requested at the ticket office window.
Baby Changing
Yes
Ladies toilets
Waiting Rooms
- Waiting Rooms Monday to Friday: 05:15 - 20:00
- Waiting Rooms Saturday: 08:15 - 17:40
- Waiting Rooms Sunday: 06:45 - 16:10
Closed until further notice
Platform 1 & 2
Seating Area
Yes
Refreshment Facilities
Yes
Coffee station kiosk
Bicycle Storage
Spaces
50 spaces
Stands are owned and maintained by council
Type of Storage
Stands
Location
Outside station entrance
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail Replacement buses will call at the station entrance at stop A and B.
Outside front of station
Information to plan your onward journey is available in a printable format here
