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Chalkwell (CHW)

Chalkwell station, The Ridgeway, Chalkwell, Essex, SS0 8PX

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:15 - 19:45
  • Opening Hours Saturday: 06:40 - 16:15
  • Opening Hours Sunday: 07:45 - 15:30
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

No

Customer Service Staff

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.

Information Available From Staff

  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:15 - 19:45
  • Information Services Opening Times Saturday: 06:45 - 16:15
  • Information Services Opening Times Sunday: 07:45 - 15:30

Staff Help Available

  • Staff Help Available Monday to Friday: 06:00 - 19:00

Customer Help Points

Yes

Customer Services Notes

Monday - Friday, 08:00 - 20:00

Saturday - Sunday, 09:00 - 16:00

Public Holidays, 09:00 - 16:00

Closed Christmas Day and Boxing Day

0345 744 4422 (option 3, followed by option 3)

[email protected]

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 08:00 - 20:00
  • Lost Property Saturday to Sunday: 09:00 - 16:00
  • Lost Property Public Holidays: 09:00 - 16:00

Closed Christmas Day and Boxing Day

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station does not have step-free access to any platform.

Step free access is not available to either platform at this station

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

No

Customer Service Staff

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Access must be requested at the ticket office window.

Waiting rooms
  • Waiting rooms Monday to Friday: 05:15 - 20:00
  • Waiting rooms Saturday: 08:15 - 17:40
  • Waiting rooms Sunday: 06:45 - 16:10

Closed until further notice

Platform 1 & 2

Seating area

Yes

Accessible public telephones

Yes

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Outside front of station

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:00 - 19:00
Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

Toilets are located on Platforms 1&2.

Access to the National key toilets must be requested at the Ticket Office window.

Accessible Toilets

No

Access must be requested at the ticket office window.

Baby Changing

Yes

Ladies toilets

Waiting Rooms

  • Waiting Rooms Monday to Friday: 05:15 - 20:00
  • Waiting Rooms Saturday: 08:15 - 17:40
  • Waiting Rooms Sunday: 06:45 - 16:10

Closed until further notice

Platform 1 & 2

Seating Area

Yes

Refreshment Facilities

Yes

Coffee station kiosk

Pay Phones

Yes

Accessible Public Telephones

Yes

No

Public Wi-Fi

Yes

Post Boxes

Yes

To front of station

Bicycle Storage

Spaces

50 spaces

Stands are owned and maintained by council

Type of Storage

Stands

Location

Outside station entrance

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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