Last updated:Today at 23:41
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway
Chandlers Ford (CFR)
Chandlers Ford station, Station Lane, Chandlers Ford, Hampshire, SO53 4DD
The ticket office at Chandlers Ford will be closed on Saturday 12 October 2024.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:10 - 12:30
- Opening Hours Saturday: 07:10 - 13:30
- Opening Hours Sunday: No
Location
The ticket office is located on Platform 1.
A Ticket Vending Machine with a video help link is located outside the main entrance.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Chandler's Ford ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons
Information Available From Staff
- Yes - from ticket office
Customer Information
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:15 - 12:30
- Information Services Opening Times Saturday: 08:00 - 12:30
- Information Services Opening Times Sunday: No
Staff Help Available
No
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Chandler's Ford.
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free category A Station. Single platform with good level connection to forecourt / booking hall and step-free access to parking and pedestrian routes.
Ticket barriers and gates
No
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are located in the Booking Hall; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Waiting rooms
- Waiting rooms Monday to Friday: 06:30 - 13:00
- Waiting rooms Saturday: 06:30 - 13:00
- Waiting rooms Sunday: No
Heated area inside the booking hall. Seating is compliant with code of practice.
Seating area
Yes
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
2 spaces
Accessible car park equipment
No
Staff Help
Staff help available
No
Customer Help Points and Meeting Point
Yes
Customer Help points are located on every platform
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Toilets
Yes
Only accessible toilets are available. The National key toilets are located in the Booking Hall; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Accessible Toilets
Yes
The National key toilets are located in the Booking Hall; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:30 - 13:00
- Waiting Rooms Saturday: 06:30 - 13:00
- Waiting Rooms Sunday: No
Heated area inside the booking hall. Seating is compliant with code of practice.
Seating Area
Yes
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
45 spaces
Accessible spaces
2 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking is free
Notes
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Refreshment Facilities
No
Pay Phones
No
Public Wi-Fi
Yes
Find WiFi Hotspots around Chandlers Ford station
Bicycle Storage
Spaces
62 spaces
9 cycle lockers and 53 cycle stand parking spaces
Type of Storage
Lockers & Racks
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The Precinct bus stop on Bournemouth Road / Hurley Road / Winchester Road Roundabout.
Information to plan your onward journey is available in a printable format here
