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Cheam (CHE)

Cheam station, Station Approach, Upper Mulgrave Road, Cheam, London, SM2 7AJ

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:25 - 19:50
  • Opening Hours,Saturday: 07:50 - 14:25
  • Opening Hours,Sunday: 08:10 - 15:45
London Fare Zone

Zone 5

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Height adjusted ticket office counter

Available

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

No

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website

Information Available

  • Yes - from help point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 05:29 - 00:04
  • Information Services Opening Times,Saturday: 06:48 - 00:04
  • Information Services Opening Times,Sunday: 06:51 - 00:04

Staff Help Available

  • Staff Help Available,Monday to Friday: 05:29 - 00:04
  • Staff Help Available,Saturday: 06:48 - 00:04
  • Staff Help Available,Sunday: 06:51 - 00:04

Customer Help Points

Yes

The Assistance Meeting Point is in the middle of platform 2.

Customer Services Notes

Assistance can be provided via the help points, located on the platforms, at all times of the day.

Left Luggage

Unavailable

Lost Property

Available

If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.

Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

CCTV at the Station

Yes

Help Point location

Help Points are only available in limited locations

Live service information

Announcements are only made audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

This is a Category B2 station: Step-free access to both platforms via separate entrances. No step-free access between platforms.

The Assistance Meeting Point is in the middle of platform 2.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

A staff-operated ramp is required for step-free access between train and platform at this station.

Accessible Toilets

Available

Toilets may only be available during staffed hours at some locations.

Accessible toilets at this station are accessed using a RADAR key.

Waiting rooms

Available

Heated waiting areas are available on both platforms during staffed hours.

Seating area

Available

Wheelchairs available

Unavailable

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station

Accessible spaces

3 spaces

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps can be deployed from the rear and side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide

Number of set-down/ pick-up spaces

There is space for up to 3 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 05:29 - 00:04
  • Staff help available,Saturday: 06:48 - 00:04
  • Staff help available,Sunday: 06:51 - 00:04
Customer Help Points

Yes

The Assistance Meeting Point is in the middle of platform 2.

Helpline
  • Helpline,Monday to Sunday: Available

The assisted helpline is not available on Christmas Day.

0800 138 1016

Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Help Point location

Help Points are only available in limited locations

Toilets

Available

Located on Platform 1.

Accessible Toilets

Available

Toilets may only be available during staffed hours at some locations.

Accessible toilets at this station are accessed using a RADAR key.

Baby Changing

Available

Facilties may only be available when the station is staffed.

Waiting Rooms

Available

Heated waiting areas are available on both platforms during staffed hours.

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Sunday: Available

Spaces

119 spaces

Accessible spaces

3 spaces

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Impaired mobility set down/pick up points available

Available

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station

Car park CCTV

Yes

Refreshment Facilities

Available

Public Telephones

Yes

Public Wi-Fi

Unavailable

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.

Bicycle Storage

Spaces

38 spaces

Type of Storage

Stands

Location

Located on the approach road to Platform 1, and by the car park on Platform 2.

Cycles are left at owners risk. Abandoned cycles may be removed.

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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