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Cheam (CHE)

Cheam station, Station Approach, Upper Mulgrave Road, Cheam, London, SM2 7AJ

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:25 - 19:50
  • Opening Hours Saturday: 07:50 - 14:25
  • Opening Hours Sunday: 08:10 - 15:45
London Fare Zone

Zone 5

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

No

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:29 - 00:04
  • Information Services Opening Times Saturday: 06:48 - 00:04
  • Information Services Opening Times Sunday: 06:51 - 00:04

Staff Help Available

  • Staff Help Available Monday to Friday: 05:29 - 00:04
  • Staff Help Available Saturday: 06:48 - 00:04
  • Staff Help Available Sunday: 06:51 - 00:04

Customer Help Points

Yes

The Assistance Meeting Point is in the middle of platform 2.

Customer Services Notes

Assistance can be provided via the help points, located on the platforms, at all times of the day.

Luggage Storage

No

Lost Property

Yes

If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.

Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

This is a Category B2 station: Step-free access to both platforms via separate entrances. No step-free access between platforms.

The Assistance Meeting Point is in the middle of platform 2.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

Ticket barriers and gates

No

Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed.

Also, some trains have on board staff who are trained to step onto the platform when the train arrives, so they can provide assistance on and off the train. You can also arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our freephone number: 0800 138 1016

  • Textphone: 0800 138 1018

Accessible Toilets

Yes

Toilets may only be available during staffed hours at some locations.

Toilets may only be available during staffed hours at some locations.

Waiting rooms

Yes

Heated waiting areas are available on both platforms during staffed hours.

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station

Accessible spaces

3 spaces

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:29 - 00:04
  • Staff help available Saturday: 06:48 - 00:04
  • Staff help available Sunday: 06:51 - 00:04
Customer Help Points and Meeting Point

Yes

The Assistance Meeting Point is in the middle of platform 2.

Helpline
  • Helpline Monday to Sunday: Yes

The assisted helpline is not available on Christmas Day.

0800 138 1016

Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Toilets

Yes

Located on Platform 1.

Accessible Toilets

Yes

Toilets may only be available during staffed hours at some locations.

Toilets may only be available during staffed hours at some locations.

Baby Changing

Yes

Facilties may only be available when the station is staffed.

Waiting Rooms

Yes

Heated waiting areas are available on both platforms during staffed hours.

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes

Spaces

119 spaces

Accessible spaces

3 spaces

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Impaired mobility set down/pick up points available

Yes

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station

Car park CCTV

Yes

Refreshment Facilities

Yes

Pay Phones

Yes

Public Wi-Fi

No

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.

Bicycle Storage

Spaces

38 spaces

Type of Storage

Stands

Location

Located on the approach road to Platform 1, and by the car park on Platform 2.

Cycles are left at owners risk. Abandoned cycles may be removed.

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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