Last updated:Today at 05:49
Train companies affected:South Western Railway
Chertsey (CHY)
Chertsey station, Guildford Street, Chertsey, Surrey, KT16 9BG
The ticket office at Chertsey will be closed on Saturday 2 and 9 December 2023.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:30 - 12:00
- Opening Hours Saturday: 10:00 - 13:00
- Opening Hours Sunday: No
Location
The ticket office is located on Platform 1.
A Ticket Vending Machine is located outside the main entrance.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Chertsey ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from ticket office
Customer Information Screens
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:30 - 12:00
- Information Services Opening Times Saturday: 10:00 - 13:00
- Information Services Opening Times Sunday: No
Staff Help Available
Yes
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Chertsey.
CCTV at the Station
Yes
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Step-free category B1 Station. Level access to Platform 1 (for trains towards Weybridge). Step-free access to Platform 2 (for trains towards Virginia Water) via separate entrance and short ramp at approx 1:9 gradient. Step-free access between platforms via level crossing (full barrier).
Ticket barriers and gates
No
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
N/A
Waiting rooms
- Waiting rooms Monday to Friday: 06:30 - 12:00
- Waiting rooms Saturday: 10:00 - 13:00
- Waiting rooms Sunday: No
- Waiting rooms Public Holidays: 10:00 - 13:00
Heated area within the booking hall. Seating is compliant with code of practice.
Seating area
Yes
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
1 spaces
Accessible car park equipment
No
Staff Help
Staff help available
Yes
Customer Help Points and Meeting Point
Yes
Customer Help points are located on every platform
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Toilets
No
Accessible Toilets
No
N/A
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:30 - 12:00
- Waiting Rooms Saturday: 10:00 - 13:00
- Waiting Rooms Sunday: No
- Waiting Rooms Public Holidays: 10:00 - 13:00
Heated area within the booking hall. Seating is compliant with code of practice.
Seating Area
Yes
Spaces
19 spaces
Accessible spaces
1 space
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £2.70
- Rate per day £5.50
- Rate on Saturday £2.70
- Rate on Sunday £2.00
- Rate per week £21.90
- Rate per month £77.70
- Rate per 3 months £233.10
- Rate per year £777.00
Notes
RingGo Code 77467.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £2.70.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £8.10.
Refreshment Facilities
Yes
Pay Phones
No
Bicycle Storage
Spaces
16 spaces
Type of Storage
Racks
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Eastworth Road
Bus Stop B: buses towards Virginia Water.
Bus Stop C: Buses towards Weybridge and Woking.
Yes
Information to plan your onward journey is available in a printable format here
