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Cheshunt (CHN)

Cheshunt station, Windmill Lane, Cheshunt, Hertfordshire, EN8 9AQ

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:15 - 19:45
  • Opening Hours Saturday: 06:15 - 19:45
  • Opening Hours Sunday: 08:15 - 15:40
London Fare Zone

Zone 8

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

No

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Tickets can be collected on Smartcard at this station

Information Available From Staff

  • Yes - from ticket office

Customer Information Screens

No

Staff Help Available

  • Staff Help Available Monday to Friday: 06:15 - 19:45
  • Staff Help Available Saturday: 06:15 - 19:45
  • Staff Help Available Sunday: 08:15 - 15:40

Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (4 miles north) for trains to London or Cambridge. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.

Customer Help Points

Yes

Help points available on each platform.

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

This station has step free access to both platforms from either side of Windmill Lane Level Crossing, approximately 75 metres walking route from one to the other. A stepped footbridge exists between platforms.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the platform.

Ticket barriers and gates

Yes

Cheshunt station has Secure Station Acreditation

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Saturday: 06:00 - 19:00
  • Waiting rooms Sunday: 07:45 - 15:30

Platform 1

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Accessible spaces

Cheshunt Car Park 1

5 spaces

Cheshunt Car Park 2

0 spaces

Accessible car park equipment

Cheshunt Car Park 1

Cheshunt Car Park 2

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:15 - 19:45
  • Staff help available Saturday: 06:15 - 19:45
  • Staff help available Sunday: 08:15 - 15:40

Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (4 miles north) for trains to London or Cambridge. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.

Customer Help Points and Meeting Point

Yes

Help points available on each platform.

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The accessible toilets are located on the concourse and available during staffing hours, key available from ticket office

Accessible Toilets

Yes

Baby Changing

No

Waiting Rooms

  • Waiting Rooms Monday to Saturday: 06:00 - 19:00
  • Waiting Rooms Sunday: 07:45 - 15:30

Platform 1

Seating Area

Yes

Station Car Park

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

184 spaces

Accessible spaces

5 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Off-peak rate £11.00
  • Rate per day £11.00
  • Rate on Saturday £6.00
  • Rate on Sunday £6.00
  • Rate per week £42.00
  • Rate per month £172.00
  • Rate per 3 months £491.00
  • Rate per year £1719.00
Notes

£10 Weekend fare (from 1000 Friday - 0400 Monday)

£77 Flexi ticket

Premium Bay

Car Parking Availability
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

5 spaces

Accessible spaces

0 space

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per year £2153.00

ATM

Yes

Located on concourse

Refreshment Facilities

Yes

Coffee kiosk

Shops

Yes

Passport Photo Booth

Bicycle Storage

Spaces

78 spaces

Type of Storage

Stands & Racks

Location

Platform

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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