Last updated:Today at 17:49
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway
Cheshunt (CHN)
Cheshunt station, Windmill Lane, Cheshunt, Hertfordshire, EN8 9AQ
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:15 - 19:45
- Opening Hours,Saturday: 06:15 - 19:45
- Opening Hours,Sunday: 08:15 - 15:40
London Fare Zone
Zone 8
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Tickets can be collected on Smartcard at this station
Information Available
- Yes - from ticket office
Customer Information
Unavailable
Staff Help Available
- Staff Help Available,Monday to Friday: 06:15 - 19:45
- Staff Help Available,Saturday: 06:15 - 19:45
- Staff Help Available,Sunday: 08:15 - 15:40
Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (4 miles north) for trains to London or Cambridge. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Customer Help Points
Yes
Help points available on each platform.
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday & Public Holidays: Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
This station has step free access to both platforms from either side of Windmill Lane Level Crossing, approximately 75 metres walking route from one to the other. A stepped footbridge exists between platforms.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Ticket Office.
Ticket barriers and gates
Available
Cheshunt station has Secure Station Acreditation
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
- Waiting rooms,Monday to Saturday: 06:00 - 19:00
- Waiting rooms,Sunday: 07:45 - 15:30
Platform 1
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
Cheshunt Car Park 1
10 spaces
Cheshunt Car Park 2
0 spaces
Accessible car park equipment
Cheshunt Car Park 1
Cheshunt Car Park 2
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:15 - 19:45
- Staff help available,Saturday: 06:15 - 19:45
- Staff help available,Sunday: 08:15 - 15:40
Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (4 miles north) for trains to London or Cambridge. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Customer Help Points
Yes
Help points available on each platform.
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
The accessible toilets are located on the concourse and available during staffing hours, key available from ticket office
Accessible Toilets
Available
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Saturday: 06:00 - 19:00
- Waiting Rooms,Sunday: 07:45 - 15:30
Platform 1
Seating Area
Available
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
171 spaces
Accessible spaces
10 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £12.00
- Rate per day £12.00
- Rate on Saturday £6.55
- Rate on Sunday £6.55
- Rate per week £46.00
- Rate per month £190.00
- Rate per 3 months £535.00
- Rate per year £1875.00
Notes
£10.90 Weekend fare (from 1000 Friday - 0400 Monday)
£84 Flexi ticket
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
0 space
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per year £2153.00
ATM
Available
Located on concourse
Refreshment Facilities
Available
Coffee kiosk
Shops
Available
Passport Photo Booth
Public Telephones
No
Bicycle Storage
Spaces
78 spaces
Type of Storage
Stands & Racks
Location
Platform
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
London Overground substitute buses only, bus stop outside station entrance.
out of station turn left
Buses operate from outside the station. Cheshunt is a PlusBus location click here to see the PlusBus map
